Comments on: Google’s Gmail-a Culpa: Good, But…

By: Peter Thomas

Peter Thomas — Tue, 24 Feb 2009 13:07:59 +0000

I think that their lack of better communication(or more informative error messages) indicates a slight lack of customer focus. And yes gmail users are customers as they enable Google to obtain ad-related revenue. I touched on this in: http://peterthomas.wordpress.com/2009/02/24/google-mail-problems/

By: Harry McCracken

Harry McCracken — Wed, 13 Aug 2008 00:22:03 +0000

I agree, Andrew. And I don’t mean to bash Google–I think their heart is in the right place, and I use multiple Google services every day. I just hope they try to err on the side of openness and disclosure–if nothing else, it would make their blogs into better, more essential reads.

By: Andrew Kippen

Andrew Kippen — Tue, 12 Aug 2008 15:00:15 +0000

It’s just like a relationship; if you’re not communicating with users, through good times and bad, it’s not going to last.