Comments on: Zune Team Re-org Indicates Refocus http://technologizer.com/2009/02/13/zune-team-re-org-indicates-refocus/ Reviews, News, and Opinion About Personal Technology by Harry McCracken & Friends Sat, 03 Mar 2012 01:49:04 +0000 hourly 1 http://wordpress.com/ By: Dean http://technologizer.com/2009/02/13/zune-team-re-org-indicates-refocus/comment-page-1/#comment-9502 Mon, 16 Feb 2009 05:54:06 +0000 http://technologizer.com/?p=8059#comment-9502 I love my Zune. But to be quite frank, I’ve never visited the Zune Marketplace. No reason to. I buy my music from Amazon.com.

The Zune HW was everything I was looking for (maybe with a little more battery life) but the SW if definitely a weakness. Why can’t I listen to the music on my Zune via my PC while I’m traveling? Why can’t I drag and drop content to the Zune?

]]> By: ogman http://technologizer.com/2009/02/13/zune-team-re-org-indicates-refocus/comment-page-1/#comment-9463 Sun, 15 Feb 2009 14:54:43 +0000 http://technologizer.com/?p=8059#comment-9463 Unfortunately, Microsoft is working real hard on losing Zune Marketplace customers. The recent addition of the ability to keep 10 songs downloaded through Marketplace subscriptions is hampered by confusing and possibly illegal policies/instructions on which songs or albums can be kept and how they are paid for. I recently ran into a problem where I thought that the song credit would be applied and instead $10 worth of points were taken from my account. The instructions clearly state that song credits will be applied to songs or albums. Microsoft has posted completely false and confusing policies and then refuses to refund points when the customer’s points have been wrongly taken. About the only thing the customer support people seem to be able to do well is cancel the customer’s account.

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