One of the stories linked in today’s 5Words had me grumbling.
A Yale University student is suing US Airways for losing his Xbox 360, which was packed among his checked bags. But it’s not a simple matter of lost luggage; the kid opened his suitcase after pulling it from baggage claim to find all his belongings inside except the console and accompanying components. He wants $1 million for damages, but that’s not the part that shocked me.
In the story, reported by the Cincinnati Enquirer, a US Airways spokeswoman said the airline isn’t responsible because “publicly available baggage policies specifically exclude liability for electronics checked in luggage.”
Is this common knowledge? I know most people understand that fragile items may not survive the rigors of baggage handling — we’ve all seen luggage carelessly tossed about the tarmac — but the idea that airlines take no responsibility whatsoever, even if the item magically disappears from a suitcase, seems pretty wild to me.
I pulled up the baggage liability limitations for all the other major U.S. airlines — American, Continental, Delta and United — and they all say the same thing. To paraphrase: You’re welcome to bring your electronics on board or in checked baggage, but don’t blame us if anything goes wrong. Continental’s policy even excludes liability for CDs, DVDs and cell phones.
The other factor, besides the airlines, is the Transportation Security Administration. Travel writer Christopher Elliott wrote a lengthy article filled with horror stories of TSA agents swiping things (“Taking Something Always,” he calls the administration) and tips on how to hang on to your stuff. Basically, it boils down to one piece of advice: Keep it in your sights, or leave it at home.