Comments on: AT&T’s Network Problems Aren’t Just in Big Cities Anymore

By: keith

keith — Fri, 27 Jan 2012 16:53:21 +0000

iam in mendota il and have had all the same problems as all of you at&t takes or says they take down my complaint but nothing seems to happen theres a spot 40 min. from me where i get no service for 12 miles yet they wont let me out of my contract

By: Guest

Guest — Wed, 22 Jun 2011 19:04:28 +0000

I live in a small mountain town in central California that has ONLY at&t service – no other towers. my service has definitely gotten worse in the last month or so. I have complained to no avail being told our tower is "degraded" but they don't know when it will be fixed. so we have a whole town full of unhappy people but we just don't count in the big picture. There is absolutely nothing we can do! We ALL hate AT&T for selling us devices that will not function properly where we live!!

By: Mike

Mike — Wed, 20 Apr 2011 23:55:47 +0000

Lol, the best part was (I live in Hawaii) when the tsunami was announced AT&T lost service statewide (and only AT&T). I called their emergency # and the agents reply was, “Sir, have u been keeping up with the news in your area? There is a tsunami, it probably damaged the towers.” my question of course was, “how? The tsunami isn’t scheduled to hit for another 5 hours….” got transferred to a manager. Screw AT&T.

By: So What’s Up With AT&T’s Network?

So What’s Up With AT&T’s Network? — Mon, 10 Jan 2011 19:16:02 +0000

[...] to see five and calls going right to voicemail. Say what? I though it was just me, but then I read Ed Oswald’s recent post about AT&T issues in rural areas. All of the same symptoms are there. What used to be a safe haven for me in the land of cows and [...]

By: Dave

Dave — Sun, 31 Oct 2010 17:24:45 +0000

I work as a contractor for AT&T. The one think that I have noticed happen in the last few years is that they really don't care. They don't care if I point out a problem that could affect the signal at all. They seem to care if the tower lights are lit more than something that would affect their users. ALL instructions and suggestions come from the top of the organization (Nothing from the cell techs seems to migrate upward).

I've been with them for many years. I STILL do the word on their systems in this area (Southern part of Texas). They don't want to hear about problems. They don't care that I can get or make calls.

I live a few miles away from a tower that used to have reasonable signal. They've "UPgraded" their system there but don't have the facilities to use the upgrade. The site has been operating on temporary antennas now for 2 years. I feel like I'm on Green Acres when I have to run outside and jump on top of the truck box of my pickup to make or get a call. Calling the people that I deal with doesn't seem to help. They have to take their direction from the top too.

This is a case of a company who is out of touch with the user. And doesn't care. I remember when the cell techs used to be excited and like doing the work that they do. Now they all have this feeling that no one listens to them when they try to do the right thing. Instead they get in trouble. They have to follow a "ticket" system. If they pass a cell site that is on fire they have to pass it by and go to the next ticket.

It's a shame to see this happen to a system that used to work well.

By: Tony

Tony — Sun, 03 Oct 2010 18:53:56 +0000

AT&T less bars in more places,

By: Verizon generates more baseball power with mobile cell sites | Tnooz

Verizon generates more baseball power with mobile cell sites | Tnooz — Wed, 21 Oct 2009 23:30:35 +0000

[...] hear that AT&T, beset with complaints about lack of adequate 3G network coverage for its Apple iPhones, likely could use some COLTs, [...]

By: Mahik

Mahik — Thu, 01 Oct 2009 03:22:33 +0000

I stay in Lafayette, Louisiana and own this sluggish ATnT from 18 months.
Well my story is not different than this. People say they called me, but it went straight on the VM. I don’t know why. I need to switch the phone off and on again several times a day. Making a phone out became cumbersome these days. I get ‘error in connection’ atleast 10 times a day. I was thinking to upgrade it and get an iPhone for extra facilities, but then I thought these facilities are useless if the phone can’t make a call out. Hopefully I won’t miss any call from any employer if they wish to grant me a job.

By: ilana

ilana — Fri, 25 Sep 2009 18:24:39 +0000

Generally speaking I was the most loyal AT&T /Cingular customer, especially after totally disaterous experience with Sprint and their careless customer service. Now, I am not sure what to say anymore. I have been using Euro unlocked Nokia E71-2 made for US network since November 08 and I had no problems. I guess the only thing that makes me concerned is my bill. They are the most expensive network and I feel like a dumbest person for paying more than the rest. But then another question raises, which other service offers as good customer service, adequate network, quality phones and better bill int he end of the month? T-mobile uses some left field parts on their phones locking them out for any other service users, verizon is just as expensive as AT&T and spring…..i wont comment on that. I had them for 8 years and all 8 years I fought with their customer service over unfair usage on my bills.

By: adam

adam — Tue, 22 Sep 2009 21:47:28 +0000

File your complaint with the Better Business Bureau to make AT&T take action!

http://www.bbb.org