I recently went with fastpencil, and was horrified by their lack of customer support. I understand, this is a busy season but they left me in the dark even after I purchased their packages. I had to frantically send messages to their top management to get the status of my work.

Very slow. Excessively frustrating. We even posted a comment on their
"facebook" wall, and they promptly removed it! If a company cannot
take negative comments from their customers, then there is something
wrong with their philosophy.

To hear about my experience with fastpencil, please contact me: author@thoughtfultales.com

-Rajesh