I’m not a customer of shoe/fashion/housewares superstore Zappos, but I’ve never met anyone who was and didn’t rave about the site. So I’m pleased to have been invited to guest-tweet a live Webcast with Zappos founder/CEO Tony Hsieh this Friday, September 24, at 2pm PT. I’ll watch, listen, and tweet some thoughts as I do.
The topic of the Webcast is “Service and the Evolution of the New Customer,” and I doubt that there’s a merchant on the Web who knows more about the subject than Hsieh. (He recently wrote a New York Times bestseller about it.)
You can participate (and share your own questions and impressions via Twitter) by joining us here on Friday. In the meantime, if you’ve got any questions for Hsieh, feel free to share them as a comment on this post–we’ll round ‘em up for the Webcast.
(Full disclosure: Like other Webcasts I’ve observed and tweeted, this one is sponsored by HP and hosted at one of its sites. The hashtag for the event is #hpio.)