It certainly is a rocky time for WiMAX provider Clear. The company’s CEO Bill Morrow has suddenly resigned, citing “personal reasons” according to a company press release. But that’s not the only problem: it is now the subject of a lawsuit filed in Washington state last week.
Complaints began surfacing last fall, when customers claimed that Clear wasn’t being forthcoming on its throttling practices. In some cases, connections were being slowed to 256 kbps — and the reason why was different depending on who you talked to. For some, it was said they were exceeding the bandwidth cap of 8GB per month: others got told it was due to “network congestion.”
This schizophrenic explanation of what was going on upset customers, who began to complain on Internet forums. Clear did later admit that it was throttling, although it refused to specify which customers it was doing it to, or how.
At issue is the company’s advertising, which says nothing about bandwidth caps and in some cases guarantees a minimum speed of 1-Mbps or more. It also takes issue with the fact that customers locked into contracts are forced to pay early termination fees if they disagree with Clear’s up-until-now unclear throttling practices.
There’s a few other goodies in the suit (available here from DSLReports), including the plantiff’s accusations of a Ponzi scheme and implementing the throttling in order to take on more customers than Clear’s network could handle due to the company’s financial issues.
But I’m curious, have any of our Technologizer readers had issues with Clear and speed? Overall, how has your experience been with the company? Let us know in the comments.