Android developer Trevor Eckhart says that Carrier IQ, a piece of software preinstalled on millions of smartphones to help wireless carriers monitor the quality of their service, secretly monitors users’ activities, records keystrokes, and transmits them to the company. I’m not a security expert, so I can’t judge the accuracy of his claims. But I do know this: The Carrier IQ folks need to clearly and honestly explain what’s going on. So far, their response has consisted mostly of threatening Eckhart and releasing a defensive-sounding statement that’s rife with buzzwords.
How about a calm, plain-English FAQ on what the software does and doesn’t do?