Technologizer posts about Playstation Network

Sony Attacked, Not Hacked

By  |  Posted at 11:35 am on Wednesday, October 12, 2011


Sony has another security headache on its hands, but don’t call it a hack.

According to the official Playstation blog, some entity was trying to sign in to users’ accounts on the Playstation Network, the Sony Entertainment Network and Sony Online Entertainment, using “a massive set” of login data obtained elsewhere. The attackers likely got a hold of a large username and password database, and were trying to see if any of those logins worked on Sony’s networks.

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Sony Outlaws Class Action Lawsuits by PSN Users; Thank the Supreme Court

By  |  Posted at 3:22 pm on Friday, September 16, 2011


Playstation Network users may no longer file class action lawsuits against Sony, under a new user agreement that players must agree to before signing into the network. Now, PS3 and PSP owners will have to sue individually or seek arbitration for issues like security breaches or the removal of advertised features.

And guess what? The policy change is probably legal thanks to the Supreme Court.

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Playstation Store Returns as Sony Hacking Continues

By  |  Posted at 3:27 pm on Thursday, June 2, 2011


Sony just can’t get back on track. On Wednesday evening, the Playstation Store came back online, finally making the Playstation Network whole again after April’s devastating security breach.

But now, a group of hackers known as Lulz Security claims to have breached Sony Pictures’ website, stealing e-mails, passwords, addresses, birth dates and opt-in information for more than a million users. All of this information is now posted to the Internet.

To be clear, we’re talking about two different divisions of Sony. The hacking of Sony Pictures has no effect on the Playstation Network. Still, this is another embarrassing security breach for Sony, and a sign that the company isn’t finished fending off hackers. It’s not even the first attack since the breaches of PSN and Sony Online Entertainment in April. Other smaller attacks have included a leaked database in Japan and a phishing scam site on Sony’s Thai web domain.

On the bright side, the Playstation Network has remained relatively stable since online play resumed in mid-May. That’s the best way Sony Computer Entertainment can redeem itself, along with the “welcome back” package of free games and other benefits that’s reportedly in its final testing stages.

But as a whole, Sony needs to show its customers that it’s taking security more seriously. Obviously, the entire company is now a target, and customers are the innocent bystanders. Perhaps it’s time for CEO Howard Stringer to change his tone.

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PSN Users Get Identity Theft Protection At Last

By  |  Posted at 9:02 am on Thursday, May 26, 2011

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It took a few weeks, but Sony is making good on its promise of free identity protection to Playstation Network users.

The service, good for one year, is offered through AllClearID PLUS, and is available to anyone who activated a PSN account before April 20. To get the service, enter your e-mail at Sony’s identity theft protection page. Within 72 hours, you’ll get an activation code, which must be redeemed at AllClear’s website by June 28. The AllClear package includes $1 million of identity theft insurance, cyber monitoring and other perks.

The Playstation Network was hacked between April 17 and April 19, forcing Sony to shut down the network for four weeks. Nearly a week after confirming the outage, Sony revealed the full extent of the damage: Hackers stole names, e-mails, addresses, birthdates and passwords. There was no evidence of credit card theft on the Playstation Network, but a separate attack on Sony Online Entertainment resulted in the theft of 12,700 credit card numbers. All but 900 were expired, Sony said.

At this point, I wonder how many people are going to take Sony up on the identity theft protection offer. Judging from the reader reaction here and on other blogs, there was a strong sentiment of “I don’t care about the data, just let me play Call of Duty again.” Sony began restoring Playstation Network services on May 14, although the Playstation Store for downloadable content remains down until the end of this month.


The Playstation Network may be back online, but the hacking of Sony’s websites never ends.

Posted by Jared at 3:40 pm

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Sony CEO Sir Howard Stringer’s Surprising, Cranky New Tone

By  |  Posted at 3:00 pm on Wednesday, May 18, 2011


Facing increasing criticism of his company’s handling of the PSN hack — and now apparently a new security issue — Sony’s CEO Sir Howard Stringer has suddenly become much more vocal in striking down critics. The company’s new logic appears to be that “no network is 100 percent secure,” and that the attack on its servers was “unprecedented.”

Stringer’s comments came in the form of interviews with several outlets, including Bloomberg, Reuters, the Wall Street Journal, and others. He argued that the company’s notification of the hack within a week was faster than other companies have alerted their own users of data loss, sometimes months after the fact.

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You’ve Gotta Be Kidding Me: New PSN Exploit Surfaces

By  |  Posted at 7:56 am on Wednesday, May 18, 2011

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One of Sony’s new Playstation Network security measures has turned into another vulnerability.

As Eurogamer describes it: Anyone who signs into the Playstation Network after the outage is required to change his or her password. But with this exploit, all you need to make the change is the e-mail and date of birth associated with the account. This information was compromised during the PSN breach last month, which means hackers could use the vulnerability to take control of users’ accounts. The exploit was first reported by, and confirmed to Eurogamer with video evidence.

Of course, this isn’t a problem on actual consoles. A hacker on the other side of the world can’t change your login from your living room. But it does present an issue for Sony’s websites, where Sony has now shut down the login process entirely.

To be clear, the exploit has no impact on the Playstation Network itself, which was back online as of Saturday. And I doubt many people were affected, but if you were, you’d have received an e-mail from Sony saying your password was changed. If you’ve already changed your own password, there’s nothing to worry about.

Still, the exploit is another blunder by Sony, which spent four weeks rebuilding the Playstation Network to prevent future attacks, and brought in outside experts to make sure everything was clean. I guess they missed a spot.


Sony’s PSN Apology Package Won’t Please Everyone

By  |  Posted at 5:30 pm on Monday, May 16, 2011


Poor Sony. In addition to rebuilding the Playstation Network and enduring weeks of well-deserved criticism for letting hackers through its defenses, the company faced one more unenviable task: creating a “Welcome Back” package that will actually pacify customers.

The result is rather generous. Playstation 3 users get to choose from two of the following: Dead Nation, inFamous, LittleBigPlanet, Super Stardust HD and WipeOut HD + Fury. PSP users get two games from another list: LittleBigPlanet for PSP, Modnation Racers, Pursuit Force and Killzone Liberation. Everyone gets a free weekend of selected movies, 30 days of Playstation Plus (or 60 if you’re already a subscriber) and 100 free items in Playstation Home. Music Unlimited users get 30 free days.

I assume most people are mainly interested in the free games, which make up the bulk of the retail value in this apology package. And while I have a hard time faulting Sony for giving away so much — the PS3 package has a maximum $60 value — I also can’t shake the feeling that Sony’s best customers are getting a raw deal.

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The official PlayStation Network blog has news of what Sony’s going to offer PSN fans by way of apology for the weeks-long outage and security breach: free games, movie rentals, service extensions, and more.

Posted by Harry at 3:44 pm

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PlayStation Network: The Restoration Begins

By  |  Posted at 6:25 pm on Saturday, May 14, 2011


Here’s Kazuo Hirai, president of Sony Computer Entertainment, announcing that the PlayStation Network is on its way back online after its amazing, amazingly lengthy outage:

Seems like he struck the right tone: apologetic and acknowledging that Sony has to rebuild trust, and with a minimum of self-pity over the fact that the problem stemmed from an illegal hacker attack.

Sony isn’t just flipping a switch that will put things back to normal: it’s rolling out the restoration region by region, state by state, and city by city. It’s also requiring PSN users to install a firmware upgrade and (understandably) change their password to get back online. Some parts of the PSN and Qriocity services, such as the PlayStation Store, aren’t part of the initial reboot. And Sony is going to offer a “Welcome Back” package but hasn’t announced the details.

Given the story thus far–Sony initially said that the PSN would be down for a day or two and then said that the restoration that’s only now happening would commence back in early May–I suspect that many PSN fans won’t assume anything until they see the network working for themselves. Even then, the enormity of the security breach means that this saga is far from over.

If you see the PSN working properly with your own eyeballs, let us know.

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PlayStation Network Outage: Now It’s the Worst One Ever, Right?

By  |  Posted at 11:32 am on Saturday, May 14, 2011


(Update: Sony says the PlayStation Network is on its way back to full service.)

Back on April 26th, when Sony’s PlayStation Network outage was less than a week old and we didn’t yet know how bad the security breach was, I said it might be the worst outage ever. Some commenters argued that I was exaggerating, pointing out that the 2007 Xbox Live outage was, at that point, longer.

Okay, it’s close to three weeks later. The PlayStation Network outage continues, it involves the leakage of personal data, and we don’t know when it’ll end. Anyone want to argue that it’s not the single worst fiasco of this type ever?

For kicks, I decided to see how it compared to other well-known service interruptions that impacted millions of people and which lasted for at least a couple of hours. Here’s a chart…

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Playstation Network Down Indefinitely, Again

By  |  Posted at 6:00 pm on Saturday, May 7, 2011


Sony has once again missed its own timeframe to get the Playstation Network back online, as the company tries to secure its network after a devastating security breach.

Sony said last Sunday that it expected to bring PSN back up by the end of the week, but those plans were ruined by a separate attack on Sony Online Entertainment, the company’s massive multiplayer gaming service.

“We were unaware of the extent of the attack on Sony Online Entertainment servers, and we are taking this opportunity to conduct further testing of the incredibly complex system,” Sony spokesman Patrick Seybold wrote on the official Playstation Blog. He offered no estimate of when service will be restored.

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Sony’s Chairman and CEO, Sir Howard Stringer, has released a letter to PlayStation Network users; read it after the jump. (Me, I would have edited out the “even” in the bit about making the network’s “defenses even stronger.”)


Posted by Harry at 8:55 am


If I have this straight, Sony says that “Anonymous” isn’t behind the PlayStation Network security breach–but by launching a denial-of-service attack on the company, it helped set the stage for the breach.

Posted by Harry at 10:49 am

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Playstation Network Returns (Partly) This Week, Sony Apologizes

By  |  Posted at 9:12 am on Monday, May 2, 2011

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Sony has finally opened up about the details of the Playstation Network attack, including how it occurred, when PSN service will return and what users will get in return for two weeks without service and a wealth of personal information stolen.

Sony also apologized, at last, during the Tokyo news conference where it announced these details, with three executives bowing for seven seconds in line with Japanese custom. “We’d like to extend our apologies to the many PlayStation Network and Qriocity users who we worried,” said Kaz Hirai, head of Sony’s gaming division. “We potentially compromised their customer data. We offer our sincerest apologies.”

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Playstation Network Outage: Still a Huge Mess

By  |  Posted at 7:29 pm on Friday, April 29, 2011


As expected, the tale of Sony’s Playstation Network security breach and resulting down time continues to get more complicated. What started as a simple outage is now a multifaceted tale of stolen data, communication failures, law suits, government inquiries and a whole lot of frustrated gamers.

Here’s a rundown of the many heads the PSN outage and breach has spawned as we head into the second weekend without service:

  • Security experts, listening in on underground forums, claimed that PSN’s hackers finagled 2.2 million credit card numbers, and now wish to sell the list for upwards of $100,000. Over at Ars Technica, some readers are claiming that they’ve experienced credit card fraud, and think the PSN breach is to blame. However, the experts who originally reported the credit card thefts are now backing off their original claims, and stressing that they can’t verify the information. Sony’s sticking to its original story, that it has no evidence of credit card theft, but can’t rule out the possibility.
  • Congress, meanwhile, is getting involved. A House of Representatives subcommittee has sent 13 questions to Sony, demanding answers by May 6. Some of these questions have already been answered. For instance, Sony already said when it became aware of the breach (April 19). Other questions are remain unanswered, such as why Sony can’t say with certainty that credit card numbers weren’t taken. Other governments around the world are also demanding answers from Sony.
  • There’s still no word on exactly when PSN service will return (Sony said on Tuesday that “we expect to have some services up and running within a week”). On the bright side, Sony suggests that it’ll try to make up for the down time with a goodwill gesture of sorts. “We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online,” says the company’s latest FAQ.
  • Meanwhile, Sony continues to take heat for the way it’s responded to the PSN security breach and outage. Over at Gamasutra, Colin Campbell puts aside the incident itself and argues that Sony’s response will cause long-term damage to the Playstation brand. Think of it as a longer, more thoughtful version of my rant on Sony’s refusal to apologize.

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