Technologizer posts about Surveys

Say, do you use Windows XP, at least some of the time? If so, please take this survey. It shouldn’t take more than a couple of minutes. (We’ll report results in an upcoming story.)

Posted by Harry at 12:32 pm


The American Customer Satisfaction Index: Apple Aces It, Again

By  |  Posted at 1:35 am on Tuesday, September 20, 2011


The American Customer Satisfaction Index rates various industries and companies for–you can probably figure this out on your own–customer satisfaction, based on a poll of 70,000 consumers. It’s released its latest numbers for the PC industry, and there are no surprises: Apple has a clear lead on everybody else that the survey has enough data about to rate.

Here are the ratings for 2011, on a scale of 100. (Unfortunately, there are some major players that it doesn’t have specific data for, such as Lenovo, Sony, and Toshiba–they’re part of “All Others.”)

Continue reading this story…

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NPD: iPad Satisfaction Drops Among Later Adopters

By  |  Posted at 2:32 pm on Friday, October 1, 2010


When we conducted the State of iPad Satisfaction survey last June, the results were overwhelmingly positive. Maybe we should’ve waited a little longer.

The NPD Group surveyed iPad owners in August, and separated them by date of purchase. Of the people who bought iPads within the first two months of launch, almost 80 percent said they were very satisfied. High satisfaction was at 65 percent for folks who bought the iPad after the two-month mark.

This is not damning evidence by any stretch; it merely confirms Harry’s earlier conclusion that early adopters love their new gadgets. Our early Windows 7 satisfaction survey revealed similar levels of enthusiasm. NPD’s methods are more scientific, but the conclusion isn’t much different.

Continue reading this story…


Older Surfers Joining Social Networks in Droves

By  |  Posted at 10:07 am on Friday, August 27, 2010

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While social networking overall has grown quite rapidly, among our oldest netizens it has not. As late as last year, only 22 percent of those over 50 said they used a social network according to a new study from Pew Internet. For whatever reason, that is quickly changing: now 42 percent say they use those services.

The sudden change in attitudes towards social media among our oldest surfers likely has a lot to do with its saturation among younger demographics. 86 percent of those between 18-29, and 61 percent of those 30-49 are now participants, and the older demographics are likely the parents and grandparents of those younger users.

With families becoming ever more spread out, using Facebook or Twitter is likely the best and cheapest way to stay in touch. In addition, these older users may be executives and using a professional social network such as LinkedIn as part of their careers as well.

E-mail is still heavily used in the over-50 crowd, differentiating it from younger users who have by and large turned to social networking instead to communicate.

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New Study: (Most) iPhone 4 Owners are Satisfied

By  |  Posted at 11:50 am on Wednesday, August 4, 2010


A couple of weeks ago, we published the results of a survey of Technologizer readers–both iPhone 4 owners and prospective iPhone 4 owners–about the “Antennagate” controversy. While the happy campers outnumbered the disgruntled consumers, it did show a meaningful minority as dissatisfied, some to the point where they said they intended to return the phone.

I said that we weren’t attempting to collect data that was projectable to reflect the experiences and opinions of all iPhone 4 owners. Nevertheless, a bunch of irate commenters griped about the survey because…it wasn’t projectable to reflect the experiences and opinions of all iPhone owners. They explained to me why our methodology was meaningless. (As my friend and former colleague Ed Albro noted, you never know how many statistics experts read your publication until you publish a study whose conclusions they dislike.)

Okay. ChangeWave, an outfit that does nothing but consumer research, has conducted an iPhone 4 satisfaction survey of its own. The company doesn’t detail how it found iPhone 4 owners to survey, or the demographic breakdown of respondents. (It does say that it surveyed 213 people–I surveyed 500, and several people who didn’t like our conclusions informed me that anyone who knows anything about surveys knows that was so small a sample as to be meaningless.)

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Your Take on iPhone 4 “Antennagate”

Our survey shows little consensus on the iPhone 4 and Apple's press conference about it.

By  |  Posted at 2:39 am on Wednesday, July 21, 2010


It’s always nice when a survey shows a clear consensus–hey, it sure makes things easier if you’re trying to draw conclusions about the results. But the survey we conducted on the controversy over the iPhone 4′s reception and Apple’s response to it defies easy analysis.

The results to nearly every question we asked are a split decision. We heard from lots of happy iPhone 4 owners, and lots of unhappy iPhone 4 owners. People who think Apple’s handling the situation well, and people who found last Friday’s press conference profoundly unsatisfying. If you think this whole affair represents a catastrophe for Apple, you may be surprised by the percentage of respondents who say it’s no big deal. Then again, if you believe it’s a non-issue, you may be surprised by the percentage who are still bothered by it all.

Here’s a telling snapshot of the survey’s conflicted results: About two-thirds of respondents who have iPhone 4s say they’ve noticed the grip of death themselves…and about two-thirds say they have no plans to return their phones. In other words, the majority seems to be saying that the problem is real, but outweighed by everything that’s right about this phone.

Almost five hundred people participated in this survey over the past two days, eighty-two percent of who live in the US. Two-thirds have already bought iPhones–a handful of who have already returned their phones–and ninety percent either watched Apple’s Webcast of its press conference or followed liveblogs and other reports closely.

The standard disclaimers apply: The results you’re about to read represent unnormalized data from a pool of respondents whose opinions don’t necessarily map to those of iPhone owners and iPhone watchers at large. As usual, I still find what you had to say interesting…

Continue reading this story…

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Last Call for Our iPhone 4 Survey

By  |  Posted at 6:50 pm on Tuesday, July 20, 2010


Got an iPhone 4 and/or opinions about how Apple has handled the controversy? We’re conducting a survey which is closing soon. Click here to take it if you haven’t already–and thanks. [UPDATE: We have enough responses, so the survey has closed. Thanks again.]

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Please Take Our Survey on the iPhone 4 and Apple’s Press Conference

By  |  Posted at 2:13 am on Monday, July 19, 2010


So did Apple mollify the world with the press conference it held on Friday to respond to charges that the iPhone 4′s antenna design is seriously flawed? Fortune’s Philip Elmer-DeWitt has rounded up a bunch of reactions from journalists, bloggers, and analysts, and they range from enthusiastic thumbs up for Steve Jobs’ performance to severe unhappiness with it. One way or another, we’re not done talking about this.

As usual, I’m curious about what you think. So Technologizer is conducting a little survey that’s open to all interested parties–iPhone 4 owners (or people who bought and returned an iPhone 4), prospective iPhone owners, and anyone who paid attention to Apple’s press conference on Friday and formed opinions of it. If you have an iPhone 4, we’ll ask you some questions about it; if you have an opinion about Apple’s response, we’ll ask you to share it.

The survey will take just a few minutes to complete, and we’ll report on the results in a future story.

Take Technologizer’s iPhone 4 survey.

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Mobile Web Usage Continues to Grow

By  |  Posted at 11:16 am on Thursday, July 8, 2010

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Internet users are increasingly cutting the cord according to new data from the Pew Internet & American Life project. 40 percent of American adults use instant messaging, e-mail, or the Internet on their phones at least once a day, up eight percent from last year.

The growth here likely has a lot to do with the recent growth of smartphones — Apple’s iPhone continues to sell very well, and Google’s Android platform has gained a lot of momentum over the past several months.

Among all phone owners, 38 percent use their phone to access the web and 34 percent to check e-mail, both up from 25 percent; and 30 percent instant message, up from 20 percent the previous year. The research firm also asked questions on emerging Internet trends.

Researchers found that 23 percent are checking their social networking accounts and 10 percent have updated their statuses via their phone on services such as Twitter. “The mobile user population is becoming more diverse over time and more people are relying on their cell phones as their primary form of wireless connectivity,” researcher Aaron Smith said.

Mobile web penetration is only set to grow dramatically as our youth — who are by far much more connected than their older counterparts — age. Nearly 90 percent of those 18-29 now have a cell phone, and their use of advanced features far outpaces the nation as a whole.

Among that age group, 65 percent access the web, 52 percent check their e-mail, and 46 percent use instant messaging. Social networking is also popular: nearly half log into their profiles while mobile. This is not to say older age groups are not getting into the act: Smith pointed out Pew found significant increases in mobile web usage among the 30-49 year old demographic as opposed to last year.


The State of iPad Satisfaction

Six thousand owners of Apple's tablet tell us what they think--and the news is good.

By  |  Posted at 3:38 am on Wednesday, June 30, 2010


Long before anyone knew much of anything about the iPad, people were expressing strong opinions about it. But the opinions that matter most didn’t begin to get formed until April 3rd, the day Apple’s tablet finally went on sale. That’s when teeming masses of consumers spent their own money on iPads, took them home, and put them to an array of utterly real-world tests.

We gave those folks a few weeks to explore their new gadgets. And then we fielded a survey earlier this month to gauge the satisfaction level of  some of the first iPad owners. More than six thousand people responded, the largest response to a Technologizer survey to date.

Executive summary in case you don’t feel like reading the rest of this article: They like it. A lot. Ninety-eight percent say they’re satisfied with their iPads overall; ninety-six percent think it’s a good value. In category after category–3G service, most of the individual bundled apps, battery life, speed, the absence of Flash–a majority of respondents are pleased.

Continue reading this story…

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Got an iPad? Take Our Satisfaction Survey

By  |  Posted at 11:15 pm on Wednesday, June 2, 2010


iPad reviews are all very well. But the iPad has been out for two months now–and at this point, the most interesting opinion about it is the collective one that’s been formed by the people who own and use it.

Which is why we’re conducting a survey on the state of iPad satisfaction. If you’ve got an iPad, please take it–and tell your friends who have one, too. Answering our questions will take only a few minutes, and we’ll use your feedback in an upcoming story. (Here, incidentally, are past articles we did reporting on our iPhone and Windows 7 surveys.)

Click here to take the survey.

[The survey is closed--thanks to everyone who participated, and stay tuned for results.]

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Envision Apple’s Tablet, Get a Shot at a $100 Apple Gift Card

By  |  Posted at 5:44 pm on Monday, January 18, 2010


Once again, I’m going to give you guys a chance to make Apple predictions in the days before an Apple press event. (You’re no worse at it than most of the folks who get paid big bucks to do so.) This time I’d like you to take a stab at figuring out exactly what sort of tablet device Apple will announce next Wednesday, assuming it does indeed announce such a device. And if you still think Apple won’t make such an announcement–which is a pretty gutsy prediction at this point–you can make that opinion known, too.

To participate in what I’m thinking of as Technologizer’s Apple Tablet Prediction Project, click here and answer the multiple-choice questions you’ll find. It shouldn’t take more than a few minutes, and here’s an incentive to take part: We’ll draw one entry at random and give the person who submitted it a $100 gift card for the U.S. Apple Store.

You can fill out our T.A.T.P.P. survey through 5pm on Thursday, January 21st, at which point we’ll close it, crunch the results, and publish your aggregate guesses. If the machine you envision as a group ends up bearing much resemblance to the one Apple announces–probably!–next week, it’ll be impressive. And even if you’re way off base, this should be entertaining.

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The State of Windows 7 Satisfaction

Early adopters tell us they're mostly happy--Vista users even more so than XP ones.

By  |  Posted at 12:41 am on Monday, November 30, 2009


Windows 7 is scarcely more than a month old. Most of the people who will eventually use it haven’t gotten around to trying it yet; those that have are still settling in. And the Win 7 experience will change rapidly as remaining bugs are squashed, missing drivers arrive, and compatibility glitches are ironed out. Even so, it’s not too early to start gauging what real people think of Windows Vista’s replacement.

So to riff on Ronald Reagan’s famous question from his 1980 debate with Jimmy Carter, Are Windows users better off today than they were a few weeks ago, back in the Vista era? We decided to ask the Technologizer community, a group of tech enthusiasts with a high propensity to acquire new operating systems quickly and push them to their limits. Starting on November 16th, we surveyed our readers (and Twitter followers) about their experiences with Windows 7. Our goal: to do a reality check on the mostly favorable initial reviews of the new OS (as well as our own survey of largely enthusiastic Windows 7 beta testers back in March).

The 550+ Windows 7 early adopters who took our survey mostly echo the positive response that the upgrade has received from professional reviewers, pundits, and users of pre-release editions. A sizable majority say they’re extremely satisfied with the OS and rate it as a clear improvement on both the beloved Windows XP and the widely-panned Windows Vista. Crippling installation problems–the bane of every upgrader’s existence, and always a legitimate reason to postpone switching OSes–were rare.

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Take’s 3G Phone Speed Test

By  |  Posted at 8:56 am on Monday, May 4, 2009

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Wired Speed, which published an eye-opening survey of iPhone 3G users’ experiences with data last August, is doing it all over again–but this time, it’s expanding its scope to test the 3G networks of all the major U.S. wireless carriers: AT&T, Sprint, T-Mobile, and Verizon Wireless. It’s a public service, and whatever the results are, they’ll be interesting. This article explains how to participate, which you do by running interactive tests on your smartphone.

I’m going to do just that on my iPhone–hope you do, too.

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Survey Indicates Corporate IT Spending Plummeting

By  |  Posted at 11:46 am on Thursday, November 20, 2008

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bear marketGet ready for more bad news. Changewave surveyed executives in charge of making IT purchasing decisions, and found that a full 45 percent expected to spend less in November, an all-time high in the eight years that the firm has been conducting the survey. Only 10 percent expect to increase their spending.

What is most troubling is this: the November period has traditionally been the period when a seasonal bump up is seen in IT expenditures, research director Paul Carlton explains. And its not going to get better anytime soon.

These same execs say their 1st half 2009 budgets will likely be less than their 2nd half 2008 budgets by a substantial margin. 48 percent say it will be less, only 10 percent say more. Nearly half of those surveyed don’t expect a recovery in IT spending until the third quarter of next year.

Drilling down into specifics, the most common IT products being spent less on are PCs (20 percent), and enterprise application software (12 percent). Rounding out the top five are servers, operating system software, and application development programs.

Is there a bright spot? Yes and its in smartphones. Four in ten companies now offer them to employees, up from three in ten a little over a year ago. RIM leads with a 76 percent market share, followed by Apple with 14 percent, and RIM with 11 percent.

Apple is showing the most dramatic gains, up five percent in three months. It’s strength comes from its newfound popularity with small business, where it leads RIM in market share in companies with less than 100 employees.

Carlton points out that it is going to be tough for markets to recover as long as corporations are pulling back on spending. During a conference for analysts, he showed that the S&P 500 and NASDAQ have nearly mirrored the drops in IT spending, which also seems to reinforce the fact that our economy is becoming increasingly technology-driven.