A Little Less Lenovo

By  |  Thursday, January 8, 2009 at 8:34 am

LenovoThe crummy state of the economy continues to bring crummy news for the tech industry: Lenovo announced today that it’s letting 11 percent of its workforce go as part of a broad restructuring. It’s also reducing executive compensation by 30 to 50 percent (sorry, guys!).

Buried in its press release is one tidbit that might be a plus for Lenovo customers: It’s relocating its customer-support call center from Toronto to Morrisville, North Carolina, the company’s main North American site. If this involves Toronto staff losing their jobs, it’s regrettable for the folks who are impacted. But I’m a big believer that tech support staffers provide the best help when they work most closely with the rest of a company’s team. And it’s good to see that Lenovo isn’t reacting to economic pressures by relocating tech support to another country where language issues could stand in the way of solid tech support.

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  1. Kelsey Malone Says:

    i wonder how my papa would precept it ()-: