Buy.com's New Return Policy is Ridiculous! In a Good Way!

By  |  Thursday, July 22, 2010 at 9:06 am

I’m used to most revisions to retailer return policies being bad news: shorter periods, more exceptions, heftier restocking fees. But Buy.com has just extended the period during which you can return most of the items you buy to an amazing forty-five days. I hope it sets off a return-policy war among e-retailers. (Amazon.com’s standard period is thirty days, and many merchants stick you with shorter periods and/or a gaggle of gotchas.)

 
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  1. Zatz Says:
    July 23rd, 2010 at 11:52 am

    Eh, Buy.com has to do those things to compete with an Amazon… who doesn't have to match. Between Amazon and NewEgg products and prices, I haven't had a need for Buy.com in years.

    Not to mention… having been on the other side of the fence, returns are often abused and bad for startups. In fact, I'd like to see restocking fees across the board for anything other than confirmed defects. Folks should buy what they want to own, not what they want to try.