Author Archive | Harry McCracken

Hey, I’m Chiming in at Another Webcast

Back in September, I was asked to watch a Webcast with Wired’s Chris Anderson and tweet my thoughts as I took it in. I had fun, so I was happy when I was asked to serve as a greek chorus for another Webcast hosted by HP. This one’s an interview with George Halvorson, CEO of health insurance megacompany Kaiser Permanente, and it’ll cover technology’s role in reforming health care in this country. (Timely, no?)

The Webcast is this Wednesday November 18th starting at 2:30pm ET; you can find it here. Stop by if you have a chance–it’ll feature tweets selected from everyone in the audience, and you’ll be able to submit questions for Halvorson via Twitter…

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Intuit Does Customer Management for Small Business

As much as any major software company around, financial mainstay Intuit is in the ongoing process of reinventing itself for the Web. So it makes sense that its newest small-business offering is debuting as a Web service; Customer Manager is a little-company version of what big companies call Customer Response Management (CRM): A suite of tools for keeping track of your relationships with the companies who do business with you. It’s a browser-based, customizable, shared database of customer information that syncs with Intuit’s QuickBooks–you can see recent financial transactions, for instance–and can import and export information from Outlook and Exchange.

Customer Manager also has a shared calendar and to-do list; there’s also a BlackBerry version, with editions for other smartphones on the way.

Judging from the demo Intuit gave me, the whole shebang aims for basic features and simplicity rather super-sophisicated stuff. Which may make sense for the target customers: Small businesses who are still juggling data about customers using Excel, if they’re doing it at all. The price is right, too: $9.95 a month for up to five users.

So much of small-business America’s customer info is already stored in QuickBooks that Customer Manager feels more like a logical extension of what Intuit’s already up to than a brave new frontier. I asked Product Manager John Flora if we’d see the company branch out more with additional services for Web-savvy smaller companies. Yup, he said, we would. The world of QuickBooks is still fairly desktop-centric–the online version doesn’t try to replicate the desktop ones–and it’ll be interesting to see if it follows Quicken’s current fast-forward move to the Web.

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Two More Weeks With Windows 7

Project SwitchbackIt’s been a couple of weeks since I reported on Project Switchback, my experiment in using an ASUS UL30A-X5 thin-and-light notebook as my primary computer after a long period in which I was more Mac person than Windows person. How are things going? Pretty well.

The Asus has continued to perform well–it’s the best $675 investment I’ve ever made in a computer. I do, however, struggle to eke out half of its advertised twelve-hour battery life. And I did discover a display glitch: Sometimes, the machine refuses to render bitmapped images, such as PowerPoint thumbnails. (It’s been a minor enough irritant that I haven’t found time to troubleshoot it, although I’m now downloading the latest graphics driver just in case.)

Other than that graphics weirdness, Windows 7 has been running like a champ. It’s the same pleasing OS I’d been running in pre-release form for a year, and I haven’t run into any compatibility problems, or suffered any crashes.

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5Words: Black Friday Madness Starts Now

5wordsOh no, Black Friday’s coming!

President Obama: “I’ve never Tweeted.”

Facebook for WebOS: bare-bones.

Brightcove’s video on a budget.

Windows Mobile is sinking fast.

Bill Gates admires Steve Jobs.

AT&T’s Windows 7 Starter netbook.

Is Psystar’s defeat good news?

AMD powers world’s fastest supercomputer.

Buy notebook, get netbook free.
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What Would You Pay For News?

NewspaperThe New York Times is reporting on a new survey that says that 48 percent of Americans would be willing to pay something for online news. The Times’ story begins with a tsk-tsking tone: We Yanks are less likely to say we’d pony up than people in other western countries.  But a lover of ambitious news reporting–and, I hasten to add, someone with a selfish desire to see the media business continue to provide paying work–I found the figure sort of encouraging. In a world in which everybody except Wall Street Journal readers get to be happy online freeloaders, I would have guessed that considerably less than half of respondents would have had their head around the concept of paying for news.

The Times says that the survey’s respondents would pay $3 a month for online news, which means they’re tied for Australians for that place. (Italians, by contrast, would for over $7 a month.) It’s not clear just what Americans would expect for their three bucks, or whether we’re talking about a scenario in which there’s still plentiful news available for free, or one in which freebies suddenly go away and your choice is between paying or getting no online news at all.

Anyhow, let’s try a mini-replication of the survey right here. For the sake of the following question, assume that every general-interest news site in the nation suddenly builds a pay wall, and that what you’d be paying for is some sort of pass that would give you access to multiple news sources for one monthly fee.

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Using Windows 7? Take Our Survey

Windows 7 SatisfactionWe’re still very, very early in the Windows 7 era: The operating system only went on sale as an upgrade and on new PCs on October 22nd. But it’s not too soon to check in with people who pounced on Windows 7 at the first opportunity–after all, their experiences will help everyone else decide whether the upgrade  is worth the effort and money. And if you’re one such early adopter, we’ve got some questions about your experiences.

Click here to take our quick survey about Windows 7. Thanks in advance for participating–we’ll leave the survey up until 5pm PT on Friday, or until we’ve collected enough results for a meaningful report on the state of Windows 7 satisfaction so far.

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Is Sezmi a Cable TV Killer?

Sezmi LogoI’ve written periodically of my flirtation with dumping cable for an Internet-only approach to my TV watching. I haven’t, however, pulled the trigger–mostly because cable still has a lot of live programming, such as news and sports, that I can’t replicate over the Net alone.

That’s why I’m intrigued by Sezmi, a TV service that’s announcing that it’s rolling out to its first real customers (in Los Angeles). The service aims to provide a more personalized, Net-savvy, inexpensive alternative to cable and satellite–complete with the real broadcast and cable channels you can’t get from Apple TV, Roku, or Vudu. It does so via a 1TB DVR/set-top box that provides access to three types of TV sources: broadcast stations, cable channels, and Internet content. (It snags the first two kinds over the air, via a powerful antenna in a box that looks like a loudspeaker: Sezmi simply grabs local broadcast channels as is, and the company is leasing spectrum from local broadcasters to transmit cable channels–including both standard-def and HD.)

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The Apple iPhone App Store Approval Process: A Really Inefficient Route for Getting to the Right Decision

Bobble RepBobble Rep, the iPhone application that lets you find and contact your senators and members of congress and which depicts them as bobblehead dolls, is no longer an app non grata. After initially rejecting the program, Apple has done an about face and pushed it through to the App Store. (On my iPhone, at least, it’s profoundly hobbled by error messages I’ve never seen before–but the program is only 99 cents, so I can live with the disappointment.)

The tale of Bobble Rep–app is submitted, app is rejected, controversy ensues, app is accepted–is a remarkably common one on the App Store. Yes, I know that the fast majority of programs submitted are quietly accepted without incident. But of the ones that are initially nixed, a high percentage seem to make it into the store eventually.  (Offhand, the only apps I wish I could get that Apple has denied me are Google Voice and the 3G-capable version of SlingPlayer; if there’s a bad guy in the latter instance, it’s AT&T, whose terms of service specifically prohibit apps that reroute TV over its network.)

Apple, in other words, usually manages to do the right thing–it’s just that it sometimes does it after doing the wrong thing and getting slapped around in the blogosphere. Wouldn’t it be more efficient for everyone concerned–and less embarrassing for Apple and the iPhone platform–if it figured out it should really approve these apps before rejecting them and sending so many people into a tizzy? I’m a mere bystander, and I can usually tell which rejected apps Apple is going to reverse itself on. Can’t someone within Apple figure out the same thing, and just fast-forward to the correct outcome?

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Thinking About a Nook? The Wait is Getting Longer

Barnes & Noble Nook[NOTE: As a commenter noted, I mangled this news: The December 18th ship date is just for new orders. Corrected…]

Want Barnes & Noble’s Nook e-reader? You’ll need to wait a bit longer than originally expected. B&N had been saying that the gadget would ship in late November, but now is reporting that the new orders for Nooks won’t be fulfilled until December 18th–a few weeks after the first orders will go out.

On paper, the Nook still looks like a formidable competitor to Amazon’s Kindle, with a color touchscreen interface, both broadband and Wi-Fi, a book-loaning feature, compatibility with the ePub e-book standard, and additional clients that Kindle doesn’t yet have (Mac and BlackBerry). I’m looking forward to getting my hands on one. Anyone out there hankering for an e-reader but holding off until the Nook shows up?

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Chrome OS: Imminent?

Google Chrome OSTechCrunch’s Michael Arrington is reporting that Google plans to release an early version of its Chrome OS netbook operating system next week. It’s presumably a very early version, since Google says that machines running Chrome OS won’t arrive until the second half of next year.

Google says that Chrome OS will be Linux-based, Web-centric, and designed to eliminate installation and security headaches. Other than that, though, it hasn’t had much to say about the OS. (Among the major remaining questions: Just how useful will a Chrome OS netbook be when it’s not connected to the Internet?) Consequently, it’s been hard to have much of an opinion at all about the product other than that it should be fun to see what happens as Google launches yet another salvo at Microsoft. Stay tuned for some answers, I hope…

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