Tag Archives | Amazon.com

1984 All Over Again

Amazon KindleBack in July, Amazon.com endured a bout of bad publicity and inspired debate about the ethics of copy protection when it remotely deleted copies of George Orwell’s 1984 and Animal Farm from customer’s Kindle e-readers after discovering they were pirated. CEO Jeff Bezos eventually apologized and called the action stupid. Now the Wall Street Journal’s Digits blog is reporting that Amazon has e-mailed the Kindle owners whose books it erased and offered to restore the tomes (along with any notes taken) or issue a $30 gift certificate or check.

It’s not entirely clear why Amazon is making the restitution six weeks after the dust-up, but Digits notes that a class-action lawsuit was filed over the incident.

Maybe I’m just being a Pollyanna–hey, was she an Orwell character?–but I tend to think that Amazon’s decisions and consequent humiliation served the greater good. Or at least I’d hope that other companies with the technical power to delete content from customers’ devices will remember the Amazon case and decide the bad publicity just wouldn’t be worth it.

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Nicholson Baker vs. the Kindle

Nicholson BakerNovelist Nicholson Baker is an unapologetic friend of paper–and his book Double Fold* is an important expose of the mass dumping of bound newspaper volumes by libraries in favor of vastly inferior microform copies. So you gotta think that when The New York arranged for him to write about Amazon.com’s Kindle, it knew that it wasn’t going to get a love letter. It didn’t—but “A New Page” is as eloquent a bad review of the Kindle as you’re going to find. Even if you find much more value in the Kindle than Baker does, as I do, you may find yourself nodding as he makes the case for print and ticks off all of the Kindle’s downsides.

Other than…well, me, Baker is one of the few Kindle judges I’ve seen who doesn’t buy Amazon’s “reads like real paper” claims for the device’s E Ink screen:

The problem was not that the screen was in black-and-white; if it had really been black-and-white, that would have been fine. The problem was that the screen was gray. And it wasn’t just gray; it was a greenish, sickly gray. A postmortem gray. The resizable typeface, Monotype Caecilia, appeared as a darker gray. Dark gray on paler greenish gray was the palette of the Amazon Kindle.

Baker also points out rightly that the presentation of newspapers–at least all the ones I’ve seen–on the Kindle is pretty pathetic. It’s not just that they aren’t well done; they’re nowhere near as well done as they could be even considering the Kindle’s limitations.

Like me, Baker isn’t so sure that the conventional wisdom that an LCD screen such as that on the iPhone is harder on the eyeballs than E Ink is true. Actually, he’s pleased with the iPod/iPhone Touch version of Kindle as a way to quickly dip into a snippet of a book.

So am I–enough so that I’m flirting with the idea of selling my Kindle 2, since I do most of my Kindle reading on the go on my iPhone these days. I’ll let you know if end up parting with it.

*footnote: Baker’s takedown of the Kindle is available on the Kindle, which lets you subscribe to The New Yorker. And Double Fold (subtitle: “Libraries and the Assault on Paper”) is available as a Kindle book, too. In fact, Amazon seems to really want you to buy it in that form:

Double Fold

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Jeff Bezos: Amazon’s 1984 Actions Were “Stupid”

Amazon KindleAmazon’s decision to remotely delete pirated copies of George Orwell’s 1984 and Animal Farm from customers’ Kindle e-readers and refund their money was stupid, thoughtless, and self-inflicted. That’s not an irate blogger talking–it’s Amazon.com founder Jeff Bezos, who indulged in some serious self-flagellation at the company’s forums, as reported by TechCrunch’s MG Siegler.

Bezos’s mea culpa is one of the most refreshingly humble statements I’ve ever seen from a tech company CEO. But it’s pretty much standard that examples of major tech companies making boneheaded DRM-related decisions are followed up by backpedaling and apologies. If other companies remembered that, they’d make fewer boneheaded decisions in the first place and spend less time apologizing. Sounds like a win for everybody involved.

Here’s Bezos’s post in its entirety:

This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.

As far as I know, Amazon hasn’t said what it intends to do in future instances of publishers selling pirated books through Kindle–a situation that’ll surely happen again, and one which copyright holders have a right to be upset about. But maybe part of the solution lies in figuring out better measures to prevent the stolen goods from getting into Amazon’s virtual bookstore in the first place.

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Barnes & Noble Ramps Up E-books

Barnes & Noble LogoAt the moment, “e-book” and “Kindle” are darn near synonymous. Barnes & Noble aims to change that with multiple announcements it made today. It’s releasing free e-reader applications for Windows, Mac OS X, iPhone, and BlackBerry; it’s opened an e-bookstore with 700,000 titles, including bestsellers for $9.99 apiece; and it’s announced a deal that will make it the exclusive e-bookstore for Plastic Logic’s e-reader, due in 2010.

B&N is saying that its e-bookstore’s 700,000 digital books makes it the largest electronic bookstore (Amazon’s Kindle store has 300,000 books). But it’s also touting more than half a million free public-domain works provided by Google Books. That seems to leave it with fewer examples of recent, copyrighted stuff than Amazon: When I checked the New York Times’ top five bestsellers in hardcover fiction, hardcover nonfiction, paperback trade fiction, and hardcover advice, Amazon had all but one in Kindle format, and B&N had only half. But B&N is superambitious: “The company expects that its selection will increase to well over one million titles within the next year, inclusive of every available eBook from every book publisher and every available eBook original, which is a fast growing marketplace.”

I tried the iPhone and OS X editions of the e-reader software (which are based on the existing apps from B&N subsidiary Fictionwise), and found them to be a mixed bag. On the plus side, the iPhone version has some features that Amazon’s Kindle for iPhone doesn’t, including the ability to choose fonts and opt for justified or unjustified text. But there’s nothing like Amazon’s Whispersync, which keeps track of your place in a book as you move between devices. And B&N’s iPhone-friendly site for finding and buying e-books isn’t as good as Amazon’s: If you know what you’re looking for you can search for it, but you can’t even pull up a list of bestsellers to browse through.

And when I wanted to download one of the free Google Books tomes, I was flummoxed by the process: The B&N site couldn’t decide whether the book was free or cost a penny, and demanded my credit-card information even though the total price was $0.00.

Barnes & Noble

Barnes & Noble

Both B&N and Amazon make you use the iPhone’s Safari if you want to buy books on your phone; I’d much rather they let you do so from within the apps themselves. iPhone OS 3.0’s in-app commerce would let them do that, but they’d have to give Apple a cut of proceeds, so I’m not holding my breath.

All in all, Barnes & Noble’s e-book initiative seems rougher around the edge’s than Amazon’s–which isn’t surprising given that the latter has almost a two-year head start. B&N won’t truly compete head-to-head with the Kindle until the Plastic Logic reader is finally on sale next year, so it’s got some time to refine this first rough draft. I’d love to see Amazon get some serious competition, and long-term, B&N seems to be in as good a position as anyone to provide it.

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Orwell on the Kindle: It’s Orwellian!

Amazon Kindle[IMPORTANT UPDATE: The Web is rife with examples of people assuming something unlikely-sounding is true because they read it somewhere. I usually go to pains to avoid doing so–which is why my posts tend to be rife with words like “reportedly” and “allegedly”– but in this post I screwed up. As BetaNews reports–rightly taking me to task–everyone who ranted about this was missing one important detail: The Orwell books that Amazon yanked back were unauthorized copies of copyrighted works. You can argue whether it’s OK to delete even pirated copies–Amazon appears to have done a poor job of communicating what it was doing, and now says it won’t repeat its actions. But this wasn’t about whims; it was about Amazon unwittingly serving as a channel for stolen goods. I now return you to my original post.]

This is hysterical and depressing, all at the same time: Everybody who’d bought George Orwell’s 1984 and Animal Farm for their Amazon Kindle e-book readers have had their copies yanked back by Amazon and received a refund. The books’ publisher decided that it wasn’t so hot on the idea of electronic rights after all. Did you know that Amazon reserved the right to take back books after you’d paid for them? Me neither.

Judging from the chatter in Amazon’s Kindle forum, it didn’t even explain what it was doing: It simply removed books and returned money.

Amazon’s site is full of references to the notion of Kindle owners “buying” books, and if there’s any mention of the purchase actually involving a revokable license, it’s in very fine print indeed.

All this is just the latest proof that when copy protection is involved, there’s no such think as actually buying anything–what you’re really doing is renting for a fix fee. Most other examples of this fact have involved companies giving up on services and shutting down DRM servers. This is the first one I know of that appears to be based on whim rather than economic factors.

Amazon may be a middleman here rather than the capricious copyright owner, but it could be a force for good if it simply required publishers who sell books to Kindle owners to sell them, period. Absent that, how about allowing Kindle owners to return e-books or the e-reader itself for a full refund at any time–no excuse required?

I don’t have 1984 or Animal Farm on my Kindles–but I do own them in good old-fashioned paper form. And nobody short of Big Brother himself can barge into my library and take ’em away…

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A Cheap(er) Kindle

Engadget has noticed that Amazon’s Kindle 2 is now a better buy: The company has shaved $60 off the price of it’s e-reader, which is now $299:

Kindle Price Cut

The first Kindle shipped in November of 2007 and cost $400; Amazon has been bringing the price down, but only gradually. (It’s the e-books you download from Amazon–many of which are $10 or less–that feel like a bargain.)

I’m not sure if there’s such a thing as a magic price point that makes the Kindle an iPod-like breakout hit, but if there is, $299 probably still isn’t it. But a $199 Kindle might appeal to a much broader audience.

Amazon’s newest Kindle–the jumbo-sized Kindle DX with a 9.7″ screen–is still $489, and is out of stock for the next three to five weeks. The 6″ Kindle 2 is the better buy, I’d say–and, for now, the only Kindle you can actually get.

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Michael Jackson Takes Over Amazon and iTunes

Michael JacksonReasonable people can disagree about just what Michael Jackson’s legacy is, and whether or not he was the biggest pop star of all time. But this much seems pretty much undeniable: He’s the biggest pop star to have died in the Web age. And so the Web is reflecting things about the reaction to his passing that give us more knowledge than we had when Jim Morrison, Jimi Hendrix, Janis Joplin, Elvis Presley, and John Lennon left us.

Amazon.com and Apple’s iTunes Store, for instance, both tell us their top sellers on a continuous basis, and as I write this, both are awash in Michael Jackson and Jackson Five items. More details after the jump.

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Kindle DRM Follies

Gear Diary has an illuminating, alarming post about the DRM for Amazon’s Kindle e-books:

“How do I find out how many times I can download any given book?” I asked. He replied, “I don’t think you can. That’s entirely up to the publisher and I don’t think we always know.”

I pressed — “You mean when you go to buy the book it doesn’t say ‘this book can be downloaded this number of times’ even though that limitation is there?” To which he replied, “No, I’m very sorry it doesn’t.”

For what it’s worth, I’ve read Kindle books on three Kindles and two iPhones to date, and have never run into any DRM snafus.

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