Tag Archives | Apple. iPhone

A Harvard Professor Puts Smartphone Usability to the Test

[UPDATE: Upon further reflection, this seems to be a student project created for the class, not research by Galletta himself. And as I said, it’s not clear how serious a test it was or what the methodology was. (I do note that the end credits list a “cast.” My bad for jumping to conclusions after reading this story.]

Professor Dennis Galletta has been teaching a summer course at Harvard on Human Factors in Information Systems Design. As part of it, he conducted some usability testing of the iPhone 4, Samsung’s Windows Phone 7-based Focus, HTC’s Android-based Thunderbolt, and RIM’s BlackBerry Storm. He had people who hadn’t used any of the phones try to make a call, add a contact, and send a text message, and videotaped their attempts to do so.

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For Adobe, Edge Represents Opportunity, Not Surrender

“Adobe Quietly Surrenders to Steve Jobs, Builds Flash Alternative.” That’s the headline on Adam Clark Estes’s article over at the Atlantic on Edge, Adobe’s new HTML5 authoring tool. It captures the tone of a lot of coverage I’ve seen. Edge supposedly represents a capitulation on Adobe’s part. And it’s supposedly a product that Adobe might never have come up with if Steve Jobs hadn’t kept Flash off of the iPhone and iPad and been bluntly public about his reasoning.

Well, maybe. It’s true that the inability of Flash to run natively on iOS gives Adobe a powerful incentive to get on the HTML5 bandwagon. I tend to think, however, that this take gives Apple too much credit, and Adobe too little. Edge isn’t about Adobe bowing to Steve Jobs; it’s about it acknowledging reality. And Adobe shouldn’t be building this product in a grudging, grumbly fashion. If Edge is a great HTML5 tool, there’s no reason why it can’t be an enormously popular and profitable component of the company’s portfolio. It would be nuts for Adobe not to do it.

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All Things D: It’s Going to Be an iPhone October

Curious about when the next iPhone will come out? You can pretty much pick your month and find someone who says it’ll come out then–there’s probably somebody somewhere confidently reporting that a reliable source is saying the phone will come out in March, 2037. But All Things D’s John Paczkowski isn’t a guy who trades in rumors that are flimsy or just plain flim-flams. So when he says that the iPhone 5 will come out in October, I pay attention, at least.

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Uber Rides Into Seattle

Back in April I told you about Uber–the luxury transportation service that got its start in San Francisco–appearing in New York City. Well, the company is expanding again, this time into Seattle. As in the Big Apple, test cars are limited, and they’re not ready for prime time just yet. In other words, be a little patient.

Here’s how it works: your reservation for a car is placed through Uber’s iPhone app. You’ll then receive a text message when the Uber is expected to arrive, and when it is about to arrive at your location. No money exchanges hands because the payment (with tip included) is done via credit card stored with Uber. Fast and easy.

I can tell you from personal experience during CE Week back in June that the service is nice. In addition to the text, I received calls from the driver confirming my location on his way there, as well as also letting me know he was there in case I might have missed the text message. Pretty good customer service!

I was happy to share the ride with Mrs. McCracken herself (aka Marie Domingo) and we were both impressed with the ride. Yes, it’s more expensive than a cab. But sometimes you’ve got to step it up, you know?

The company is staying pretty tight lipped about its future expansion plans, but it’s obviously taking its time in expanding. If I could make a suggestion, I’d love to see Ubers in Philadelphia (hint, hint).

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Kobo to Apple: We’re Building Our Own HTML5 E-Bookstore

Apple’s new App Store policies–the ones I worried about when they were announced months ago–have kicked in. From now on, app makers who sell content such as books and music have two ways of making it available. They can use Apple’s In-App Purchase system to sell content within the app (giving Apple a 30 percent commission). Or they can sell it directly to consumers through their own venues, such as Web-based stores–but can include no mentions or links relating to that fact in the iOS app itself.

Many third-party developers are choosing one route or the other without any public fuss. Canadian e-book purveyor Kobo is being a tad more prickly. It’s updated its iOS app with a new version that meets the new rules–it lets you read books you’ve purchased, but provides no way to buy them or register for a Kobo account, nor any explanation of how to do so. But it’s also announcing plans to build an HTML5 e-reading app which will work in the iOS browser–and which it’ll control itself, with no requirement that it follow Apple’s rules. And the company’s chief iOS architect is detailing the Byzantine approval process which the Kobo app had to go through before Apple would finally approve it. (The essentially similar Borders app wasn’t forced to jump through as many hoops, a reminder of the biggest problem with App Store rules: they’re sometimes applied in an inconsistent, apparently arbitrary fashion.)

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Dragon Go! Voice Search for iPhone is Surprisingly Intelligent

The other day I received a package, or I should say what in hindsight seems a waste of one: a large box, inside which lay a jumbo-sized cardboard egg, from within which I plucked a tiny rectangular piece of colored paper slightly larger than a business card. On the card, a picture of an iPhone, a greenish tongue of flame, and the words “Introducing…. Dragon Go!”

This is apparently someone’s savvy marketing idea to get my attention (or squander cardboard), perhaps hoping to conjure some latent connection to the dragon eggs featured in HBO’s recently completed (and as of today, multi-Emmy-nominated) first season of Game of Thrones. Intentional or no, I’m making my way through the HBO series now, and here I am, writing about Dragon Go!. Mission accomplished, outsourced PR person!

Dragon, as many of you may know, is the call sign for a suite of speech-recognition tools, the forerunner of which, DragonDictate, was released in the early 1980s for DOS. It’s since been recognized as perhaps the most accurate of the consumer-grade speech recognition utilities (at one point, employed as a computer systems engineer, I provided tech support to a quadriplegic who used Dragon Naturally Speaking—as it was called by 1997—to run his entire home office).

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