Tag Archives | AT&T

Palm's First Post-Pre Phone?

One major bright spot during Palm’s recent rocky history has been the success of its Centro–a Palm OS device that’s cheap, small, simple, and a best-seller. Even once the far fancier Pre is out, you’d think that Palm wouldn’t want to abandon the low end of the market. And it looks like you’d be right: Engadget has a photo and some other details on a WebOS phone allegedly called the Eros Eos which is allegedly coming to AT&T. If it’s real, it looks like the Centro’s successor. And even if it’s someone’s fantasy…well, the basic idea is so logical that I’d be stunned if Palm doesn’t come up with something similar. And with the Pre debuting exclusively on Sprint, it also makes perfect sense for the company to have something else it can sell via other carriers to keep its partnerships with them from fading away.

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AT&T: Palm's Pre Stinks Because…

PreCentral has what appears to be an internal AT&T document designed to prep staffers on how to compare the iPhone 3G with Palm’s upcoming Pre. It’s not completely stunning that it tends to accentuate the negative when it comes to the Pre, and the positive when it comes to the iPhone:

Pre vs. iPhone

As unfair comparisons go, this one isn’t a complete outrage: The Pre’s lack of international capability and a robust, well-developed platform for distributing applications and content are significant limitations. But in case you didn’t know, an AT&T salesperson will never be the most reliable source of advice on how an AT&T phone compares to one which, like the Pre, will be sold only through Sprint.

Meanwhile, I’m sure that Sprint is prepping its own Pre/iPhone 3G head-to-head that point out a bunch of things about the Pre which AT&T forgot to mention: Its more compact size, its ability to multitask applications, integration with Facebook and other social networks, a better camera, and the Sprint network’s reputation for reliability. (Of course, by summertime it’s possible–likely?–that the Pre will be competing against a new iPhone with a better camera and a form factor that’s at least slightly different.)

When the Pre and the new iPhone arrive, I’m thoroughly looking forward to the battle between them. And I’m guessing that the real bottom line may be one that neither AT&T nr Sprint will admit: That they’re both going to be terrific phones that differ enough in key ways that neither is the clear winner for everybody. I can’t wait to judge ’em for myself…

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AT&T Plans Speed Bump for 3G

att_header_logoIt might not yet have its network issues straightened out, but its moving forward anyway with plans to boost speeds from 3.6MBps to 7.2 MBps. This would likely be a final speed boost before the company moves to evolved 3G and its selected 4G technology, LTE.

Most devices already have the capability to be able to handle the current bandwidth specs. It has begun testing devices on its two 7.2MBps-capable test networks on track to debut the higher speeds in the near future. While the current 3G technologies could theoretically support speeds up to 14.4MBps, AT&T says those higher speeds have been fraught with technical glitches.

Thus, it plans to jump right to HSPA+, which would mean the next jump would take data speeds to 21MBps. With LTE’s commercial rollout expected to happen in 2011, this quick ramp up in speed is likely to happen over the next 18 months or so.

With this new data-centric focus, AT&T’s business is also beginning to change ever so slightly. At CTIA, the company in presentations talked about data-only devices that the carrier will begin to offer. It has even begun to mull pay-as-you-go plans, where the user only pays for the amount of data he/she uses.

While better speed is always great, in the end quality of service is more important. I sure hope AT&T puts that before any speed boost because it won’t mean a hill of beans if you can’t get on the network in the first place!

[Hat tip: Telephony Online]

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Telephone, Internet Outage in Silicon Valley

Wire services are reporting that a massive telephone and Internet outage is affecting Northern California, including portions of Silcon Valley. Telephone and Internet is out for Verizon customers in Santa Clara and Santa Cruz counties, NBC News reports. This does appear to be a case of deliberate vandalism: as many as five AT&T fiber-optic cables have been severed, and a Sprint cable was severed hours later.

The incident occurred around 1:30 am PT (4:30am ET) this morning. Verizon is sending technicians to the scene to assist AT&T in repairing the damage, although at this time it is not known how long the repairs will take. In the meantime, AT&T has begun to take steps in order to reroute traffic.

ZDNet were affected by the outage, with slow page loading times and time outs. 911 and other emergency services in the region have also reported some connectivity issues.

Who’s the vandal? AT&T is currently involved in tense negotations with the CWA over contracts for landline workers. The CWA has issued a statement, denying that its members have any involvement, and condemned “vandalism.” More on this as we get it…

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AT&T Averts One Strike, May Have Another

Several of our readers have confused our previous coverage of the CWA/AT&T contract ratification with what is going on with another CWA/AT&T spat, this one having to do with wireline workers. It now appears that if a deal cannot be reached here, these workers may strike as early as Sunday.

88 percent of union members have voted to authorize a strike, which would affect AT&T East, AT&T Midwest, AT&T Southwest, AT&T West and AT&T Legacy, a nationwide unit.

Another division, AT&T Southeast, would not strike as their contract expires on August 8. However, the union has lumped negotitations for that contract with the those that are set to expire.

CWA Executive Vice President Annie Hill said that negotiations are ongoing, however prodded AT&T management to “get serious” if they wanted a deal before the expiration date.

Hill pointed to the company’s success even in this recessionary environment as reason enough for it to agree to the union’s demands. At issue are health care cuts, and access to higher-tech jobs for current workers.

While the union is talking bad, let me remind everybody the CWA reps for the AT&T Mobility negotitations were doing the same. So, it very well could be that workers may do business as usual under the old contract while the two sides continue negotiating.

AT&T customers can expect degraded technical support and repair service during any strike, and it may be problematic to start new service. In a strike, typically companies will focus first on existing customers before attempting to take on new ones.

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CWA Ratifies New AT&T Mobility Contract

att_header_logoI’ve noticed a lot of folks visiting us to discuss the AT&T/CWA contract negotiations. As a service to our readers, I wanted to give you all an update on where things stand. A strike has been averted, as the CWA announced Friday it has ratified a new contract.

The two sides came to a preliminary agreement on March 3, and from that point the deal was put to a vote by the members of the union. 73 percent voted in favor of the new contract.

“AT&T is pleased with the ratification of the new agreement – both in terms of the compensation and workplace opportunities it provides covered employees, and in the flexibility it allows the company to meet increasingly aggressive competition in the marketplace,” the carrier said in a statement.

According to CWA Executive Vice President Annie Hill, the contract is “groundbreaking” as it expands opportunities for career advancement and won important concessions on compensation.

Retail employees would see a pay increase of 8.8 percent over the four year period of the contract, along with a $500 bonus. As a result of this contract, 11,000 retail sales associates could be guaranteed at least $1,000 in comissions if sales goals are met.

500 customer service workers would receive job upgrades and raises, and 50-70 wireless technicians would see similar enhancements.

The new contract goes into effect immediately.

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AT&T's Fifty-Buck Laptop

att_header_logoWhat do you do after everybody in the country has already signed up for a two-year contract to get a cheap cell phone? Looks like AT&T thinks that signing them up for a two-year contract to get a cheap netbook might be the next step. The company has announced that it’s experimenting in company-owned stores in Atlanta and Philadelphia with various package deals for mobile broadband and DSL service, some of which involve subsidized netbooks (or “mini laptops” in AT&Tspeak). Sign up for both mobile broadband and DSL for two years, and the cheapest of AT&T’s netbooks goes for $49.99.

The deal reduces the cost of the computer to half of what RadioShack charges for its discounted netbook. Of course, since AT&T’s offer requires both mobile and home data plans, the monthly cost is a lot higher.

The most interesting thing about AT&T’s test–other than the prospect of buying a computer for less than the price of a high-end steak–is that it’s not limited to one model from one company: It’s selling an Acer Aspire, two Dell Minis, and the LG Xenia, as well as Lenovo’s ThinkPad X200 (a full-sized ultraportable laptop). If it likes what it learns in Atlanta and Philly and rolls the offers out nationwide, your local AT&T store could end up devoting a meaningful amount of its floor space to computers. I’m still wary about committing to contracts to get cheap hardware–especially cheap hardware in categories that are evolving as rapidly as netbooks are–but I’ll be interested to see if these offers make sense to enough consumers to make them worth AT&T’s while.

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