Tag Archives | Microsoft

Windows 8 Continues the Cheery Error Message Tradition, Unfortunately

Posted by Harry McCracken on September 16, 2011 at 10:46 am

(Image borrowed from Geek.com)

Software developers have a strange attitude towards notifying their customers of product error. They rarely just explain what happened, and apologize. Well, sometimes they do try, but with an explanation so technical that it’s pointless for us normal human beings. (That may or may not be better than providing an error code rather than actual information on what went wrong.)

There’s also a long-standing tradition of error messages being accompanied by humorous visuals, dating back at least to the Mac’s Bomb and Sad Mac icons, and probably much further than that. And now Geek.com is reporting that Windows 8 has a new sort of Blue Screen of Death that sports an oversized frowny face emoticon. (The developer preview of Windows 8 is buggy, but I haven’t run into any catastrophic errors that trigger this screen myself.)

I don’t get it. Are there any other industries that see failure as an occasion for merriment? I love Chrome, but its suffering browser tab and messages such as “Aw, Snap!” always leave me slightly more irritated than if I’d just gotten a straightforward alert that something had gone awry.

Of course, Windows 8 is merely a developer preview, so its error messages are presumably subject to further tweaking. How about dumping the frowny, Microsoft?

(Side note: The one cheery error message I like is Twitter’s Failwhale, in part because it was designed by my friend Yiying Lu. In fact, I’m almost sorry I rarely see it these days…)

8 comments

Please, PC Makers, Don’t Ruin Windows 8

Posted by Harry McCracken on September 16, 2011 at 1:07 am

Who says you can’t teach an old operating system new tricks? For years, Windows was the world’s most annoying piece of software. It would blithely interrupt your work to tell you that there were unused icons on your desktop. Its search feature–even in the Professional version–inexplicably involved a puppy dog. It made paying customers jump through hoops to prove they hadn’t pirated the software, and sometimes accused them of stealing it anyhow. It rebooted itself to install updates when it felt like it, regardless of what you might be doing at the moment. I get irritated just thinking about it.

With Windows 7, Microsoft took a major step in the right direction: The best thing about the upgrade was that it stayed out of your face. And now Windows 8 promises to go even further, with a new interface, Metro, that’s remarkably tasteful and pleasant. If Microsoft delivers on Win 8’s potential when it ships it next year, you might forget you’re using Windows at all.

But I’m already nervous that PC markers will sabotage Microsoft’s good work by layering on junkware that makes the operating system slower, less reliable, and more aggravating.

Continue Reading →

34 comments

Needed: A Great Office for Windows 8

Posted by Harry McCracken on September 14, 2011 at 1:08 am

My friend Jeremy Toeman says that it’s imperative that Microsoft come up with a great version of Office that uses Windows 8’s new Metro interface. He’s right, of course–without one, there’s little reason for any business to consider an upgrade, and a really good one could be a major selling point. And I’ll eat a Windows 8 tablet if Microsoft doesn’t have a pretty ambitious one ready by the time Windows 8 PCs go on sale.

I will quibble with one point in Jeremy’s post: He says that early demos of Windows Vista were “awesome.” I remember spending what seemed like eons running early versions of Vista and being briefed by Microsoft on them, and being consistently underwhelmed. I expressed some guardedVista skepticism well before the OS shipped, but to this day I wish I’d been even more skeptical even earlier. Then I could say “I told you so…”

3 comments

Windows 8: The Verdict Isn’t In!

Posted by Harry McCracken on September 14, 2011 at 12:03 am

My lousy photo of two of the devices I'm carrying around at the moment.

On Monday, the day before Microsoft formally unveiled Windows 8 at its BUILD conference here in Anaheim, it held a event for the press. Tech journalists from around the world (including me) got a preview of the news that would break a day later, and we went back to our hotel rooms with loaner Samsung tablets loaded with the developer preview of Windows 8. We agreed to a Microsoft embargo that said we could publish our stories at 9:05am on Tuesday, once the BUILD keynote was underway.

On Monday night, I frantically put the Samsung through its paces and hurriedly began to write, knowing that my first-impressions piece would be one of dozens that would hit the next morning.

And then I thought to myself: What’s the rush?

Continue Reading →

44 comments

Coming on Tuesday: Live Coverage of Microsoft’s Windows 8 Keynote

Posted by Harry McCracken on September 11, 2011 at 11:22 pm

I’m in Anaheim, holed up in my hotel room next door to the Anaheim Convention Center, where Microsoft will be holding its BUILD conference this week. It’ll serve as the launching pad for Windows 8, and will give us our first opportunity to see more than glimpses of the OS. A new version of Windows 8 is still a big deal, so I chose to come here rather than attend any of the other tech conferences that are going on this week in other locales. (Boy, are there a lot of them: DEMO, TechCrunch Disrupt, the Intel Developer Forum, the Information Week 500, and the Tokyo Game Show.)

On Tuesday morning at 9am PT, Microsoft will hold a BUILD keynote that’s likely to involve lots and lots of new details about Windows 8, an operating system we still don’t know all that much about. I’ll liveblog the whole event at technologizer.com/win8. Hope to see you there–and stay tuned for other Windows 8 news this week as it develops.

4 comments

September 2001 Was a Long Time Ago in the World of Technology

Posted by Harry McCracken on September 11, 2011 at 3:35 am

I wrote about my memories of 9/11/01 a couple of years ago, on the eighth anniversary of the attacks. They involve me sitting at my desk at PC World in Boston and learning of a plane crashing into the World Trade Center when my colleague Denny Arar IMd me from San Francisco. (We both assumed it was an errant small-plane pilot, and both got e-mails from the organizers of a wireless conference scheduled to be held at Windows on the World reassuring us that the location would be moved if necessary.)

I remember trying to follow the news on the Web and discovering that major news sites were unusable, and then turning on the TV and attempting, sort of, to work as the day progressed. (By the evening, when my coworker Tom Spring and I had a beer and sat there in stunned disbelief, it felt like Tom, me, and the bartender were the last three people out and about in downtown Boston.)

Continue Reading →

5 comments

Watch: How Long It Takes to Boot Windows 8

Posted by Erica Ho on September 9, 2011 at 11:02 am

Since I can’t turn on my laptop with the power of my mind, I guess I’ll have to live with waiting for it to boot up. You know, for eight seconds. It might be seven-and-a-half seconds too long, but since I can’t expect my phone to also cook, wash my clothes and let me travel into the future, I might have to recalibrate my expectations.

Continue Reading →

10 comments

The Health of the PC Has Nothing to Do With the Health of Windows. Seriously!

Posted by Harry McCracken on September 2, 2011 at 4:11 am

I’m beginning to think that I’m the only person on the planet who feels this way, but bear with me: I have an astoundingly elastic notion of what a PC is. I don’t think it has to run Windows. I don’t believe it needs to come in a desktop tower or a portable clamshell case. If it’s a general-purpose computing device that allows me to run third-party apps, I think of it as a PC–whether it’s a ThinkPad, a MacBook, an iPad, a Droid, or a ChromeBook.

That was the line of thinking that led me to title my TIME.com column for this week “The PC Isn’t Dying–It’s Just Evolving.” I don’t see the iPad as a not-PC; I see it as a PC that happens to come in a new form factor, run new software, and be optimized for somewhat different use case scenarios than a garden-variety laptop.
Continue Reading →

13 comments

Windows 8: Two, Two, Two Operating Systems in One

Posted by Harry McCracken on August 31, 2011 at 7:02 pm

Steven Sinofsky, Microsoft’s Mr. Windows, on why the company is trying to build a Windows 8 that’s both a modern tablet OS and a smooth successor to Windows 7:

Windows 8 brings together all the power and flexibility you have in your PC today with the ability to immerse yourself in a Metro style experience. You don’t have to compromise! You carry one device that does everything you want and need.  You can connect that device to peripherals you want to use. You can use devices designed to dock to large screen displays and other peripherals.  You can use convertible devices that can be both immersive tablets and flexible laptops.

Which brings us back to the improvements we’re making to the desktop experience: we believe in the Windows desktop. It powers the experiences today that make a Windows 7 PC the most popular device in the world. So, even if we believe that over time many scenarios will be well-served by Metro style apps, for the foreseeable future, the desktop is going to continue to play a key role in many people’s lives. So we are going to improve it. We’re having a good dialog about what folks might think about our design choices but also wanted to put these choices in a broader context of the unmatched utility of the desktop.

Our design goal was clear: no compromises. If you want to, you can seamlessly switch between Metro style apps and the improved Windows desktop. Existing apps, devices, and tools all remain and are improved in Windows 8. On the other hand, if you prefer to immerse yourself in only Metro style apps (and platform) and the new user experience, you can do that as well!  Developers can target the APIs that make sense for the software they wish to deliver.  People can debate how much they need or don’t need different aspects of the product, but that has always been the case.  All of this is made possible by the flexibility of Windows.

Microsoft is setting the bar of success really high–and I can’t wait to judge whether it’s succeeded for myself. (With any luck, I’ll be able to do so at its Build conference, which is coming up in a couple of weeks.)

5 comments