Author Archive | Harry McCracken

TWTRCON Hits the Nation’s Capital

Twtrcon DCBack in May, the first edition of TWTRCON–the conference on Twitter for business which I’m proud to have come up with–was held in San Francisco.  It was a hit. And Modern Media, the events’s organizers, are taking the show to Washington DC. TWTRCON DC 09 will be held at the Grand Hyatt Washington DC on October 22nd; the keynote speaker is Craigslist founder Craig Newmark, and folks from Dunkin Donuts, the NHL, H&R Block, Intuit, and PepsiCo have agreed to share their knowledge, with more to come. As before, the topic is how to leverage the power of Twitter to make your business more successful, but given the venue, there will also be discussion of Twitter and government.

It should be a productive, provocative time–I hope you’ll attend if you’d like to learn what some very smart people are doing with the country’s hottest social network. Check out the TWTRCON site for ongoing updates on plans for the event.

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Sony Shrinks the Size and Cost of E-Books

Sony ReaderIf Sony is a bit nonplussed over all the attention for Amazon’.coms Kindle, it’s understandable. The Japanese consumer-electronics behemoth beat Amazon to market with e-book readers that share much of the Kindle’s appeal and technology, and their current touchscreen model arguably has a better interface than the Kindle 2. (Of course, the Kindle benefits hugely from its wireless connection and large selection of new books.)

Sony Reader Touch EditionNow Sony’s striking back with a couple of interesting new e-readers–including one called the Reader Pocket Edition (seen at left) that has a five-inch e-ink screen and a $199 pricetag, $100 less than the Kindle 2. Its very name pitches it as being pocketable; I haven’t seen one in person, but I’m guessing that the five-inch display means it’ll be a tight fit in a shirt pocket. (The pocket-filling iPhone has a 3.5-inch screen).

I’ll be intrigued to see if a relatively cheap, relatively small e-reader will appeal to folks who haven’t splurged on a Kindle. It’s true that iPhones and iPods Touch already make pretty pleasing e-readers thanks to apps like Kindle for iPhone and Eucalyptus, but the Pocket Edition’s screen is larger and its E-Ink display should let it run for days on a charge.

Sony is also announcing the Reader Touch Edition (at right), a touchscreen model which matches the Kindle’s six-inch screen and $299 price, but doesn’t have wireless. (Sony told ZDnet that it’s working on a wireless device.) It’s also matching Amazon’s price of $9.99 for bestsellers and new releases–down from $11.99–and touting its million-book library, although that figure includes a lotta public-domain tomes from Google.

People keep treating the Plastic Logic reader as the Kindle’s principal rival, and maybe it will be, once it stops being vaporous (it’s due sometime next year). For now, though, it’s really an Amazon-Sony battle–and it’s nice to see Sony coming back for more.

Are you any more interested in a $199 five-inch Sony e-reader (sans wireless) than in a $299 six-inch Amazon one?

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5Words for Tuesday, August 4th 2009

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Rid your Twitter of spammers.

Apple vs. Palm: it’s war.

Military members get Google Voice.

Obama’s cybersecurity czar steps down.

Toshiba packs 64GB into SD.

Hey, let’s kill off IE6!

ARM-based netbooks coming soon.

More shots of Zune HD.

Rumor: Apple building PayPal killer.

INQ smartphones have Twitter, iTunes.

Forget netbooks–“smartbooks” are coming!

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Enter the Tablet Naysayers!

MomentaAt the moment, Apple’s tablet is not a real product but a gumbo of rumor, speculation, patent diving, and unabashed daydreaming. But it’s already inspiring a thoughtful backlash. Over at IntoMobile, Stefan Constantinescu lays out in amazing detail the history of rumors about an Apple tablet that turned out to be pure fiction, or which at least haven’t resulted in Apple releasing such a device to date. It’s a sobering and useful piece, especially given that there’s some chance that the Apple device that pretty much everyone is now assuming will appear soon may indeed be nothing more than the result of mass hallucination.

At LIVEdigitally, my friend Jeremy Toeman isn’t saying that the Apple tablet is fantasy–but he does contend that such devices would be rife with limitations and that they would join the giant deadpool comprised of products which the industry got excited about but real people had no interest in. It’s certainly true that there’s a long history of tablets being released and then failing miserably. The image at the left is the Momenta tablet computer, which was a big story and a major flop back when I got into the tech-journalism business in 1991. And if you were going to compile a list of Microsoft’s five biggest misfires, it might well include the whole idea of the Tablet PC, a platform which Microsoft representatives told me at Comdex in 2001 would make up the majority of notebook computers sold within five years. Tablets not only don’t dominate, but are pretty much moribund. (Even in 2001, I thought they’d drunk an entire vat of their own Kool-Aid.)

Every tablet computer we’ve seen to date has suffered from being…a computer. That is, they’ve taken many of their basic design concepts from standard laptops, borrowed much of their user interfaces from traditional operating systems, and generally been intended for applications we know from traditional computing, such as note-taking. Basically, they’ve proven again and again that pen and/or touch input doesn’t provide a very satisfactory substitute for plain old physical QWERTY.

If Apple is releasing a tablet anytime soon, however, I think it’ll be smart enough not to offer us something that has much of anything in common with Microsoft’s Tablet PC design and other existing tablet concepts. The Apple tablet won’t use a pen, won’t repeat the Newton’s handwriting-recognition mistakes, and won’t be pitched as being very useful for taking notes or engaging in other text-intensive tasks. It’ll be an iPhone (or iPod Touch if you prefer) with more real estate–a gizmo optimized for listening to music, watching movies, reading Web pages and other content, playing games, and other activities that involve minimal input.

The iPhone and iPod Touch have shown that the basic idea not only works but is hugely appealing. It’s still not a given that enough people want similar functionality in a larger size enough to add another gadget to their lives–especially a $700 or $800 gadget. But if Apple really is readying a tablet (not a given) and it’s a giant iPhone rather than a “tablet computer” (also not a given, but I have my hunch) it could be something utterly new: a tablet that makes sense.

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Netflix: An iPhone App Litmus Test?

Netflix for iphoneRumor has it that Netflix may be bringing its Watch Instantly video-on-demand service to the iPhone. Unless there are insurmountable issues with content licensing, actually, it would be startling if it Netflix didn’t want to be on the iPhone. (In some respects, the iPhone land grab reminds me of the mad rush to release Windows versions of existing applications in the early 1990s.)

The big honkin’ question with a Netflix application for iPhone is the same as with any other app that involves video on the iPhone: Would it permit streaming over AT&T’s 3G network, or only over Wi-Fi? So far, there’s no discernible consistency to what’s happened with other such applications. TV.com does 3G but Joost doesn’t; SlingPlayer’s 3G version was apparently rejected on the grounds that it violated AT&T’s terms of service; Major League Baseball’s At Bat app not only streams games over 3G but takes advantage of new features in iPhone OS 3.0 designed to make that possible.

A 3G-enabled Netflix could be terrific; a Wi-Fi-only one would be a letdown. Here’s hoping.

I guess there is one other significant question about Netflix on the iPhone: Is there any chance that Apple would keep it off the iPhone altogether by using the “this duplicates features built into the phone” rationale it’s used to remove some apps, such as third-party Google Voice clients? iPhone owners who have access to movies and TV shows from another major provider such as Netflix, after all, are less likely to buy content from Apple’s iTunes Store.

So far, Apple has permitted other video merchants onto the iPhone, but neither TV.com nor Joost provides really compelling competition to iTunes. Netflix would be a bigger deal, as would the rumored iPhone edition of Hulu. But the really big question is whether there’s any chance in heck that iPhone users will ever get access to Amazon’s Video on Demand, the most direct competitor that the iTunes Store’s movie offerings have.

I’d love to think that the fact that the FCC is now nosing around into Apple’s app-approval process will lead to a chastened, paranoid Apple erring on the side of approving competitive apps–whether or not the feds eventually force it to do so. A really good iPhone Netflix client would be an encouraging sign; one that felt crippled would not be.

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Nikon’s Projecting Camera: It’s Showtime!

Nikon S1000PJNikon announced four new point-and-shoot cameras today, one of which has a truly striking feature: a built-in projector. The $429 Coolpix S1000pj uses picoprojector technology to cast images through its lens, letting you display single images,  slideshows, and movie clips at sizes up to 40 inches.

It’s the first point-and-shoot that projects, and the tech does sound like it’s still in bleeding-edge territory: The S1000pj shoots images at up to 12.1 megapixels (4000 by 3000 pixels), but it projects them at VGA (640 by 480) resolution, and Nikon rates battery life at one hour. But it’s still exciting to see projection start to work its way into reasonably inexpensive and compact consumer devices, and it’ll be fascinating to see whether it becomes commonplace in other cameras, phones, laptops, and other gadgets anytime soon.

Would you be tempted to buy the S1000pj over a comparable camera with no projection feature? Will you wait for second- or third-generation passes at the idea? Does the idea appeal to you at all?

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The Joy of Random Information

Microfilm ReaderI recently reacquainted myself with a gadget that was once one of my primary forms of data retrieval (a microfilm reader) in a place I don’t spend nearly enough time at (my local public library). The experience left me both grateful for the breadth and the precision of Web search–and a little nostalgic for the pleasant randomness inherent in microfilm in specific and libraries in general.

In my latest guest post over at BingTweets, I muse on the value of stumbling upon interesting stuff by accident in a post I called “The Search for Serendipity.” I’m not arguing for the return of microfilm. But I do feel like I’m a more well-informed person than I might have been if I’d never whir-whirred my way through untold reels of old newspapers back when I was in college and the Web didn’t yet exist…

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The Eternal Virtue of Good Old Fashioned QWERTY

We PCOne of my personal heroes in the whole history of technology is Christopher Sholes. He didn’t invent the microprocessor or the LCD or cellular communications–he’s the man who gave the world the first QWERTY keyboard, back in 1867. And even though new approaches to input such as multi-touch screens can be pretty cool, I think that QWERTY will be with us for a long long time to come.

Over at WePC.com, where I’ll be guestblogging periodically, I’ve contributed a post called Physical QWERTY Keyboards: Long May They Wave. Take a look and lemme know what you think: Is Christopher Sholes’ keyboard a gift to cherish forever, or an antiquity we should be trying to ditch?

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Is RadioShack Changing Its Name? I Can’t Tell!

RadioShack CatalogLast night, I was fretting over the ugly rumor that RadioShack was about to change its name to The Shack. Today the company issued a 700-word press release announcing its plans, and…I still can’t tell whether it intends to change the names of its thousands of stores or not.

Some quotes from the release:

RadioShack Corporation (NYSE: RSH) will unveil its new brand creative platform, “THE SHACK,” on August 6, supported by an integrated television, print and digital media schedule, as well as a high-profile, three-day launch event taking place in New York City and San Francisco.

Remind me again what a brand creative platform is again?

Trust is a critical attribute of any successful retailer, and the reality is that most people trust friends, not corporations. When a brand becomes a friend, it often gets a nickname – take FedEx or Coke, for example.

Not terribly clarifying considering that Federal Express completely shucked its old name and is now FedEx Corporation, while the folks at the Coca-Cola Company are equally pleased if you call their product Coca-Cola or Coke.

“Our customers, associates and even the investor community have long referred to RadioShack as ‘THE SHACK,’ so we decided to embrace that fact and share it with the world,” said Lee Applbaum, RadioShack’s Chief Marketing Officer.

Fair enough. But will your embracing and sharing involve the changing of signage? How will you answer the phone? Also, does the fact you call RadioShack “RadioShack” but spell the new name “THE SHACK” mean that your customers, associates, and the investor community have long bellowed that nickname at the top of their lungs?

This creative is not about changing our name. Rather, we’re contemporizing the way we want people to think about our brand.

Semantics question: Does the fact it’s not about changing your name mean that you aren’t changing your name?

We have tremendous equity in consumers’ minds around cables, parts and batteries, but it’s critically important that we help them to understand the role that we play in keeping people connected in this highly mobile world.

Okay, that makes sense–if I were RadioShack, I’d emphasize mobile stuff over batteries and cables, too. But how does calling yourself THE SHACK help achieve that goal?

“We’ve partnered with RadioShack to develop a creative platform that will cause people to take another look at THE SHACK. Everything about the advertising – the media, format, style, music and tone – will contribute to a new interpretation of the brand,” said Greg Stern, [CEO of THE SHACK’s ad agency. “Everyone knows RadioShack. Our job is to communicate what THE SHACK stands for today.”

I’ve been in my local Radio Shack RadioShack THE SHACK recently, and the biggest difference I noticed over Radio Shack RadioShack THE SHACK of the past is that they no longer badger you for your home address. Can I get some clarification on how changing the music in the commercials will make me a happier, healther customer of Radio Shack RadioShack THE SHACK?

To bring the new creative strategy to life, RadioShack will host Netogether, a three-day event taking place in New York City’s Times Square and San Francisco’s Justin Herman Plaza on August 6, 7 and 8. The event will connect the cities with two, massive, 17-foot laptop computers with webcams that allow live video and audio exchanges. Netogether will feature live music, celebrity appearances and unique contests to demonstrate how technology can keep people connected – even 3,000 miles apart. Consumers are invited to visit the event and chat with friends or family via the laptops, or to join in the conversation online at www.radioshack.com/theshack, where they can offer real-time comments on the live video feeds.

Now you’re talking! I’ll try to visit the 17-foot laptop in San Francisco later this week and report on it here.

Back in the 1970s and 1980s, Lewis Kornfeld, former president of Radio Shack RadioShack THE SHACK, published a column called “Flyerside Chat” in the company’s weekly circular. It was remarkably earnest and direct, and bizarrely free of marketingese–a sort of a corporate blog decades before anyone knew what a corporate blog was. Now the company’s trying to tell me news in wording so laden with buzzwords that I can’t figure out whether it plans to take down the RadioShack sign at the location a mile from here and replace it with one that says THE SHACK or not. Wouldn’t a friend who was changing his or her name tell you so rather than tapdancing around the question? Can anyone help me out here?

Possible clue: www.theshack.com is taking me to RadioShack.com…

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