Author Archive | Harry McCracken

TechReads for June 16, 2014

Technologizer Reach ReadsWhy would Amazon want to make a phone? (David Streitfeld/NY Times)


An epic history of Android. (Ron Amadeo/Ars Technica)


Edward Snowden ventures outside Russia–as a robot. (Andy Greenberg/Wired)


Bitcoin apps are back in Apple’s App Store. (Jacob Kastrenakes/The Verge)


Surface Pro 3 vs. an old HP tablet PC. (Jon Phillips/PC World)


How Tim Cook is changing Apple. (John Gruber/Daring Fireball)


Why isn’t there a standard share button? (Lo Min Ming/Co.design)


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TechReads for June 13, 2014

Amazon is answering Mayday tech-support requests in under ten seconds. (Amazon)


Google to announce Google Fit at IO conference. (Parmy Olson/Forbes)


Microsoft considering bringing Cortana to iOS and Android. (Todd Bishop/GeekWire)


Brendan Eich’s brief reign at Mozilla: what happened. (Stephen Shankland/Cnet)


Jeff Bezos’s invitation to Amazon’s event is…a children’s book. (Dawn Chmielewski/Re/code)


Facebook Messenger now does video clips. (Mariella Moon/Engadget)


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With the Galaxy Tab S, Samsung Does Everything in Its Power to Build a Great Android Tablet

...but only Google can fix its weakest point.
Samsung's Ryan Bidan presides over the Galaxy Tab S launch event at Madison Square Garden in New York City on June 12, 2014

Samsung’s Ryan Bidan presides over the Galaxy Tab S launch event at Madison Square Garden in New York City on June 12, 2014

There are several different ways that a hardware maker can try to build a tablet that’s better than the model which defined the category and continues to lead it, Apple’s iPad. It can make one which is a lot cheaper, or a lot different. Or can build something that’s conceptually similar to the iPad, but attempt to make it better.

Samsung being Samsung, it’s tried all of these approaches with its Android tablets. And the Galaxy Tab S, which it announced at an event I attended at Madison Square Garden on Thursday night, is that last sort of tablet: one which attempts to beat the iPad at its own game.

Starting in July, it’ll be available in two screen sizes, 10.5″ and 8.4″, which will start at the same prices as the 9.7″ iPad Air and 7.9″ iPad Mini With Retina Display–$499 and $399, respectively. That’s with Wi-Fi; versions which also pack LTE wireless broadband will arrive at a later date.

Samsung Galaxy Tab S

The 10.5″ Samsung Galaxy Tab S

From an industrial-design standpoint, both Galaxy Tab S models have the same bedimpled plastic back as the the Galaxy S5 phone, in two color choices: white or bronze. By almost anybody’s standards, that isn’t as classy as the iPad’s aluminum chassis. But these new Samsungs are pleasing tablets to hold and use: They weigh about the same as their iPad equivalents even though they have bigger screens, which makes them among the lightest tablets on the market. And at about .29″ thick, they’re even thinner than iPads.

The Galaxy Tab S’s most notable feature–and its most striking selling point compared to the iPad–is its display. Instead of an LCD, both versions of the tablet sport Super AMOLED screens, a familiar technology on phones such as the Galaxy S5 but a rarity on tablets. The resolution is 2560-by-1600 at an aspect ratio of 16:9; these are the highest-resolution, largest-screen AMOLED tablets to date.

Samsung spent much of its presentation going over the virtues of Super AMOLED as the company has implemented it: vivid colors; a broader color gamut than LCD, resulting in greater color accuracy; better legibility in sunlight; and adaptive technology which dynamically tweaks the image for the lighting environment and for text, still images, photos, and other content types, even if more than one of them is on screen at a time.

I got to spend some up-close time with Galaxy Tab S units after the presentation, and the screen did look awfully good; as usual with Super AMOLED, the colors were so rich that if anything, I worried about the possibility of them being unrealistically intense. But it’s not tough at all to imagine someone comparing the Galaxy Tab S screens to those on the current iPads and preferring Samsung.

Both Galaxy Tab S models have one other significant hardware feature not available in any current iPad: a home button which doubles as a fingerprint scanner. Among other things, they use it to unlock privacy and multiuser modes which Samsung has added to Android’s stock functionality. I hope it works better than the scanner on the Galaxy S5, which is nowhere near as elegant as the iPhone 5s’s TouchID.

Neither Galaxy Tab S is an iPad-slaughtering Great Leap Forward, but they’re both really nice pieces of hardware. Which brings up the aspect of these tablets which Samsung has the least control over: software and services.

As usual, the company hasn’t been shy about reworking aspects of Android and slathering on its own features. The Tab S models can display two apps on screen at once. Scratching the same general itch as the Continuity features which Apple announced last week at WWDC, they have SideSync 3.0, which lets you use Wi-Fi to project a Galaxy S5’s screen onto the tablet’s display, make and receive calls, and transfer files back and forth; and a similar feature for tablet-PC integration called Remote PC.

Samsung also isn’t satisfied to offer Google’s content stores on its tablets and leave it at that. It has its own music service, Milk, which is powered by Slacker. And it’s introducing Pagegarden, a magazine store which offers interactive titles from publishers such as Conde Nast and National Geographic, customized for the Galaxy Tab S display.

Modifications and additions such as these are dangerous; even if they’re useful, as some of Samsung’s tweaks appear to be, they introduce the risk of bloat and inconsistency. But the thing is, no matter how capably Samsung customizes Android, it can’t do anything about the most glaring weak spot of any competent Android tablet: the paucity of third-party apps designed to work well on a tablet.

I happen to think that iOS has won the mobile app wars, but the selection of apps for Android smartphones, even if it’s in second place, is more than good enough. That’s not true for tablets: More than three years after Google first got serious about tablets with Android 3.0 Honeycomb, it’s not even in the league next door to the league inhabited by the iPad, which now has more than a half-million apps designed especially for it.

Samsung, of course, would never concede that. Still, I got the sense that the company understands it’s an issue. Its presentation on Thursday night emphasized that web browsing has long been the most popular tablet application, but that video has surged into a virtual tie for first place. For browsing the web and watching videos, both Galaxy Tab S models do look like they’d be outstanding.

But because of its massive third-party app advantage, the iPad retains a formidable advantage as an overall experience, over the Galaxy Tab S and every other Android model.

There’s never been any evidence that Google sees this situation as a crisis which demands an ambitious, ongoing response on its part. Too bad for Samsung; too bad for Android fans; too bad for the general state of tablet competition.

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My First Six Questions About Amazon’s New Prime Music Service

Amazon Prime Music

After months of rumors, Amazon has rolled out its Prime Music service. As expected, it bundles music with the company’s Amazon Prime service, which now costs $99 a year for new members. And as expected, there are some gotchas.

Prime Music is launching with over a million songs; Spotify, by contrast, has over 20 million, and even that has selection has its holes. Prime doesn’t include current hits. It also doesn’t have anything from Universal Music Group, which owns more music than anyone else.

I’ve been fiddling around with the new service this morning, and it hasn’t gone that well: On my iPad, the new version of Amazon’s music app for iOS is unusably slow and keeps crashing. (The web version of the service works fine.) But that isn’t stopping me from asking questions about it:

1. Is a million songs a lot, or hardly any? Amazon’s own Prime Video and Netflix show us that a movie service can be a keeper even if there are far more things that it doesn’t have than ones which it does. But there does need to be a critical mass of stuff worth caring about.

For me, the lack of current hits is a non-issue: Most of the music I listen to is forty, fifty, or sixty years old. So I wondered whether the service might seem complete to me, or at least substantial.

During my early rummaging around in the Prime collection, however, the pickings still come off as slim. The results for Bob Dylan look great, but much of the time, when I searched for an artist or group I got one or two major albums and a bunch of chaff such as “tributes” and karaoke versions.

I got excited about the 32 albums which came up for “Frank Sinatra” until I saw they included one real Sinatra album (In the Wee Small Hours), three sketchy-looking compilations of his early work as a band singer, and 29 things along the lines of this:

Prime Music Sinatra

Besides albums, Prime Music offers hundreds of playlists, which seem to benefit from less restrictive licensing. For example, there are no Monkees albums, but a playlist called “The Monkees’ Top Songs” does indeed have 19 of the ones you’re most likely to look for.

2. Is there a place for Amazon Prime given the profusion of free music which is already available? Amazon Prime Video and Netflix make sense in part because they’re offering content which is generally unavailable for free elsewhere (at least legally). But both Spotify and Rdio now offer free versions with way more than a million tracks. They’ve got their own catches: Spotify only lets you listen to music on mobile devices in shuffle mode, and Rdio isn’t free on mobile devices at all. But I still suspect I’d be inclined to go to a service with a far higher chance of having the music I want than Prime Music currently does.

3. Does not having anything from Universal Music Group destroy the service, or merely cripple it? Strangely enough, most of us don’t pay close attention to which enormous corporation controls the work of our favorite performers. So it’s tough to say how much the absence of all this music will hobble Prime for any particular listener. Wikipedia has a helpful list of Universal’s artists, from A (ABBA) to Z (Zucchero).

4. Would anyone cancel a paid account to Spotify or Rdio because this exists? Seems highly unlikely to me.

5. Is it reasonable to say it’s FREE? Amazon is billing Prime Music as being “FREE with Amazon Prime.” I’m not sure how something that involves a $99 yearly fee qualifies as being free. Especially since Amazon recently raised the price of Prime membership, which presumably makes it easier for the company to add inducements such as, um, free music.

6. Will Prime Music get great? Right now, I can’t imagine that anyone will regard this music service as anything other than a pleasant bonus for Prime subscribers, in a category already crowded with excellent options. But Prime Video started out with only a smattering of content, and has grown into an attractive Netflix alternative. Given time, Prime Music might blossom–especially if Amazon and Universal hammer out a deal, and especially if the service expands to include at least some semi-current hits.

Those are all the questions I have right now. If you have opinions on them–or on Prime Music in general–I’d love to hear them.

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TechReads for June 11, 2014

The $25 Firefox OS phone is on its way. (Lorraine Luk/Wall Street Journal)


Ray Kurzweil says “Eugene Goostman” didn’t pass the Turing Test. (Ray Kurzweil/KurzweilAI)


SwiftKey for Android is now free. (Brad Molen/Engadget)


Comcast wants to use your router as a hotspot. (John Biggs/TechCrunch)


Amazon plays hardball with Warner, too. (Brian Stelter/CNN Money)


An interview with BuzzFeed’s Jonah Peretti. (Felix Salmon/Matter)


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Honeywell’s New Lyric Smart Thermostat Aims to Beat Nest at Its Own Game

Honeywell Lyric thermostatWhen Nest, a startup co-founded by former iPod honcho Tony Fadell, announced its classy, web-enabled, touch-screen thermostat back in the fall of 2011, you just knew that Honeywell–long the biggest name in thermostats–would have to respond.

It did. First, it sued Nest, saying that the company’s design violated Honeywell patents. And then it came out with some models which felt like they split the difference between what Nest was doing and earlier Honeywell high-tech efforts–in one case offering voice control as a differentiating factor.

Now Honeywell is back with the Lyric, a $279 thermostat which is available now through professional installers and will arrive at Lowes stores in August. (Nest, which is now part of Google, sells its thermostat for $249.)

Like the Nest–and unlike Honeywell’s previous web-savvy thermostats, which were rectangular and utilitarian–the Lyric is round and stylish, with a circular LCD display in its center. The look isn’t identical to the Nest, but it’s very, very similar; perhaps to refute any impressions that it’s shamelessly ripping off its rival, Honeywell points out on the Lyric’s packaging that it’s been manufacturing an iconic round thermostat since the 1950s.

The Nest thermostat

The Nest thermostat

It’s not just the shape of the Lyric which is Nest-esque. Judging from a demo Honeywell recently gave me, the new model has more of the polished, consumer-electronics feel which made the Nest so strikingly different from Honeywell’s past efforts. Even more than the Nest, it looks like a snow-white iPod reborn as a piece of tastefully minimalist household instrumentation. (LEDs give it a colored “halo” of light with an informational purpose: orange means it’s heating, blue means it’s cooling, and green means it’s conserving energy.)

Functionality-wise, the Lyric aims to distinguish itself from the Nest without resorting to gimmicks such as voice commands. One of the key differences is how the thermostat keeps tabs on your family’s whereabouts, so it can set the temperature to your liking when you’re at home, and focus on energy savings when you’re not. The Nest does that using a motion sensor which detects when people are in the vicinity, learning about your schedule over time.

Honeywell Lyric app

The Lyric app

The Lyric has a motion sensor, too–one which it uses to put itself into an interactive mode when it notices you’ve approached. But for monitoring whether you’re at home at all, Honeywell’s thermostat leverages its iOS and Android apps. Your phone tracks your location via GPS and reports it back to the thermostat, so the Lyric knows if you’re around the house or at a distant location. And if it notices that you’re headed home, it can begin to adjust itself so that the temperature is ideal by the time you arrive.

Honeywell says that this approach is superior to Nest’s learning-through-motion-detection technique because it doesn’t involve guesswork: The Lyric knows where you are even if you aren’t following your normal routine. It sounds logical, as long as everyone in the family has an iPhone or Android handset. (Alternatively, you can, of course, simply use the Lyric like a conventional thermostat, adjusting it yourself once you get home or on a schedule.)

The Lyric has some other advantages over the Nest, according to Honeywell. For instance, it uses an algorithm to fine-tune the temperature based on multiple factors, such as the humidity inside and outside the house, which Honeywell says results in a 72° that really feels like 72°. It also uses its apps to alert you to matters such as the need to change an air filter.

And in a move which strikes me as particularly clever, it ditches a traditional installation manual in favor of stepping you through its do-it-yourself setup process using your smartphone–even using the phone’s camera to let you snap a picture of the wiring for later reference.

Honeywell Round

Honeywell’s original, iconic round thermostat

If there’s an alternate universe out there where Nest was never founded, it seems unlikely that Honeywell would have invented anything which much resembled the Lyric. Tony Fadell and his team redefined a sleepy category, and the Lyric responds to the Nest both by being similar and attempting to outdo it.

But even if the Lyric is reactionary rather than revolutionary, it seems to be a credible product. Honeywell says that it’s the first in a new generation of smart-home devices which the company will deliver, all of which will be controllable by one unified app. That’s a far more inspiring way to respond to the challenge presented by Nest than by engaging in interminable patent warfare.

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Our Impression of How Apple is Doing is a Lagging Indicator of How Apple is Doing

Apple software honcho Craig Federighi cheerfully waves to the WWDC audience as he takes the stage in San Francisco on June 2, 2014

Apple software honcho Craig Federighi jauntily waves to the WWDC audience as he takes the stage in San Francisco on June 2, 2014

Lots of people–journalists, bloggers, analysts, random bystanders–love to to make grand pronouncements on where Apple is going. Very few are good at it. And part of the problem is that it isn’t even all that easy to understand the state of Apple right this very minute.

I’ve been thinking about that as I ‘ve read coverage of the news which the company has made over the last couple of weeks–which has included its acquisition of Beats and a WWDC keynote which, while devoid of new hardware, was bursting at the seams with wildly ambitious plans for software and services. Apple as of mid-June of 2014 is interesting in ways which I don’t think anyone was predicting even in late April, before the Beats scuttlebutt emerged and it became clear that WWDC wasn’t going to involve major hardware announcements.

Which means that even the best commentary on recent Apple developments–such as Joshua Topolsky’s “Meet the New Apple“–is playing catch-up with developments which Apple has been secretly working on for months or, in some cases, years. (The new Swift programming language began as a personal project in 2010.)

Topolsky’s piece is full of words which very few observers would have applied to Apple even the week before WWDC: fun confidence, buoyant, giddy and even open. If it’s reasonable to apply them to the company now–and I believe that it is–it’s not because  a switch flipped at the WDDC keynote. It’s because Apple was already changing in ways we didn’t yet understand.

Of course, the same basic dynamic is an issue with nearly all analysis of almost every company: When Google holds its IO conference later this month, it’s entirely possible that it will reveal something which will render some of our current impressions of the company obsolete.

But perception lagging reality is a bigger factor with Apple than with most companies, for several reasons:

  • Apple really is going through a big, unpredictable shift, not just because Tim Cook isn’t Steve Jobs but because he has a new team. (As Ben Thompson of Stratechery points out, nearly 60 percent of the company’s current top managers weren’t in their jobs in 2010.)
  • Apple spends less time talking about its future–even in broad strokes–than most companies, which sometimes leaves those of us on the outside blissfully ignorant of where it’s headed until it’s well on its way to getting there.
  • People tend to have deeply-held attitudes toward Apple–be they positive or negative–which they have trouble putting aside even when the facts suggest such attitudes may need reassessing.

I don’t mean any of this as a knock on Apple commentators. (At least the smartest ones, a group which certainly includes Topolsky and Thompson.) There’s no shame in only being able to articulate things about a company once the evidence is in.

Actually, that’s a far better way to shed light on Apple than the blustery predictions which so often pass for analysis–and which, to the extent they’re taken seriously, mostly serve to damage the world’s understanding of Apple rather than increase it.

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