Call me paranoid, but I have this weird feeling there may be some sort of virus going around Facebook that spams people’s walls with an unsavory message about how to get a “free” iPhone 4…
Tag Archives | social networking
AT&T Looks to Repair Image Through Social Networking
AT&T is following Comcast’s lead in turning to social networking in order to repair its tarnished brand and reach out to its customers. The company is making a full court press to counter some of the negative publicity that it has received across Twitter, Facebook, and YouTube by building a support staff devoted to answering customer concerns on popular social networking sites.
That group now numbers 19, and almost half of those reached through social networking respond to the team. AT&T is also planning to actively promote the company’s participation in social networking on its bills and websites in an effort to get even more customers to use the service.
Airing customer concerns in public may seem like counter-productive to repairing the bruised image of a company, but it’s not. In the standard phone-based customer service, nobody really sees the work the company does to fix the issue except the caller and the representative. Here in the open, everyone sees it.
While the only fixes for AT&T’s problems really lie in infrastructure improvements, any effort to quell the angst of its customers will go a long way to improving its image. The media has certainly pummeled the company (and rightly so) for its missteps in recent years, especially with the iPhone. Appearing as if it cares may buy it a little more time with consumers to get things right.
[Hat tip: AdAge]
4 comments
Flock 3.0: The Social Browser Gets a Reboot
Half a decade ago, a startup called Flock was formed to build a “social browser” of the same name–a Web browser aimed at people who like to use the Web to share stuff and otherwise interact with other people. It seemed like a good idea at the time, but the road the product ended up taking has been uncommonly twisty.
The original preview version of Flock, based on the same Mozilla browser code as Firefox, debuted in 2005. (Back then, only students could join Facebook; Twitter didn’t exist, period.) The first beta, which appeared a leisurely two years later, was significantly different and better; I liked it so much it became my default browser. Version 2.0 improved on it further. But version 2.5, which appeared more than a year ago, was instantly obsolescent: It was based on Firefox 3.0 even though it appeared only shortly before Firefox 3.5 did, and there were rumors that Flock’s creators planned to dump Mozilla and move to Chromium, the open-source version of Google’s Chrome.
Fast forward to right now. It turns out that the rumors were true: Flock 3.0, which is now available as a beta download for Windows, is built on Chromium. Pretty much by definition, that means it’s significantly different from any version before it. But it turns out that the company hasn’t even tried to recreate the old Flock. This isn’t so much an upgrade as a reboot–an all-new answer to the question “What should a social browser be in 2010?”
11 comments
Failwhale Resurgent
Thanks in part to World Cup chatter, Twitter is having its worst reliability problems in months–but kudos to the company for acknowledging them with an unflinching honesty that’s rare in corporate communications of any sort.
No comments
Web Services Are Like Countries
Union Square Ventures’ Brad Burnham is on to something: He says that Facebook, the iPhone, Twitter, and other Web ecosystems are like countries with governments.
One comment
Um, Are These All the Privacy Changes You've Got For Us, Facebook?
The new-and-improved privacy settings which Facebook CEO Mark Zuckerberg announced on Wednesday have landed in my Facebook account. When I read Zuckerberg’s description of them, I was cautiously optimistic. Having spent a bit of time exploring them, I’m way less enthusiastic.
Facebook privacy is such a complex topic that you could write a book about it. (Seriously.) But most gripes fall into two general, seemingly contradictory categories:
- Facebook doesn’t give users enough control over privacy!
- Hey, Facebook provides such a dizzying array of privacy controls that it’s hard to figure out what’s going on!
Making privacy easy while providing lots of control is a fundamentally thorny challenge. If Facebook has failed to nail it, it’s not because the company is stupid, evil, or careless–it’s because this stuff is hard. Its response seems to be based in part on the philosophy that privacy is to a great extent about what you want shared with which types of people.
So the centerpiece of the new settings is a grid that shows three kinds of people (“Everyone,” Friends of Friends,” and “Friends Only”) and a bunch of types of information you store on Facebook, from your status to your snail-mail address. But there’s no explanation of what the grid is showing you. It’s just not that obvious whether it indicates your current settings, or ones you might want, or what.
7 comments
Facebook's Privacy Makeover: Are You Mollified?
For years, Facebook has had a pretty consistent modus operandi: It breaks stuff, catches flack for it, and then–eventually–backpedals or otherwise responds to the criticism. The tradition continues with CEO Mark Zuckerberg’s new blog post. After a few weeks of intense unhappiness over the company’s recent new features and related changes to privacy policies, it’s redoing its privacy settings in a major way.
Zuckerberg says that the new features will take a few weeks to reach every Facebook user. I don’t see them yet. But here’s a recap of what he says is new:
- Rather than having to wade through gazillions of granular settings, it’ll be easy to tell Facebook you want anything you post to be visible to friends only, friends of friends, or everybody. These rules will apply to future Facebook functionality that doesn’t exist yet.
- You’ll be able to make your Friends and Pages lists completely private.
- It’ll be easier to block apps on Facebook from getting at your information.
- It’ll be easier to block external sites such as Pandora which use Facebook’s new “Instant Personalization” from getting at your information. (Currently there’s no single place to go to do this, nor any way to block all sites with one click.)
- If users find these changes satisfactory, Facebook intends to avoid major changes to privacy policies “for a long time.”
It’s a given that these tweaks won’t satisfy every unhappy camper. For example, it sounds like Facebook will still share your info via Instant Personalization by default; if this bothers you, you’ve got to proactively tell it to knock it off. Some people, like my colleague Jacqueline Emigh, would be more pleased if Facebook renounced Zuckerberg’s recent proclamation that “the default is social” and made every new form of sharing opt-in rather than opt-out.
Overall, though, the changes look like a significant step in the right direction. If you were rattled by the previous round of changes–as 75 percent of Technologizer readers who took our recent poll said they were–do the ones outlined in Zuck’s new post calm you down?
28 comments
Facebook Privacy Tweaks Coming. How About Opt-In, Not Opt Out?
Staring down a storm of criticism around privacy issues on Facebook, CEO Mark Zuckerberg promised today to give users an easy way to opt out of third-party services. Probably, though, most users would be a lot happier if Facebook came up with a simple approach to opting into those services, rather than out of them.
Public outcries over unwanted visibility of users’ Facebook information has reached the halls of Congress, spurring U.S. Senator Charles Schumer to release an open letter last month asking the Federal Trade Commission (FTC) to produce privacy guidelines for all social networking sites – including Twitter and MySpace, for example, along with Facebook – as well as to keep a close eye on compliance.
6 comments
Facebook Privacy Confusion: Relief Ahead?
It’s official: A Facebook spokesperson says the company will “shortly” roll out some new features designed to simplify management of the service’s famously complex privacy options.
One comment
Goodbye Tweetie, Hello Twitter for iPhone
A little over a month ago, Twitter acquired Tweetie. Which was not only the best Twitter client for iPhones, but maybe the best way to use Twitter, period–and an exceptionally impressive piece of software, period. The company said that Tweetie would be relaunched as Twitter for iPhone–and the first (free) version under that name is now available in Apple’s App Store. It’s not just a moniker switcheroo: Tweetie’s last version was Tweetie 2.0, and this is Twitter for iPhone 3.0.